Client Manager
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Key skills for this role
About the Role
Citi seeks a Client Manager to serve as a client-facing banker in Dubai, responsible for onboarding, service coordination, and credit management. The role requires 2-5 years of client management experience in financial services, with strong communication and problem-solving skills.
Key Skills for This Role
Responsibilities
- Maintain professional relationships with client representatives
- Support origination activities with Subsidiary Account Managers, RAMs, and PAMs
- Identify and originate low complexity opportunities in partnership with manager
- Manage credit requests in coordination with internal teams
- Monitor credit lines and escalate exceptions
- Manage end to end client onboarding experience from CRM requests to post implementation follow up
- Oversee client documentation and facilitate client training
- Serve as primary point of contact for managing and resolving client escalations
- Facilitate day to day operational flows and track client feedback
- Act as designated KYC owner for a portfolio of clients
- Complete and maintain accurate client profiles
Requirements
- 2 5 years of experience in client management or related role within financial services
- Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements
- Ability to resolve client issues and manage escalations
- Strong communication and interpersonal skills
- High level of accuracy and attention to detail
- Bachelor's/University degree or equivalent experience
Full Job Posting
Job Overview
- The Client Manager is a client facing banker responsible for seamless execution on onboarding and implementation, service coordination and credit management.
Responsibilities
- Maintain professional relationships with client representatives.
- Understand client drivers and support Subsidiary Account Managers, RAMs and PAMs in origination activities.
- In partnership with manager, identify and originate low complexity opportunities.
- Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.
- Manage credit requests in close coordination with various internal teams.
- Monitor credit lines and escalate exceptions.
- Manage the end to end client onboarding experience, from initiating CRM requests to post implementation follow up.
- Oversee client documentation and facilitate client training.
- Serve as the primary point of contact for managing and resolving client escalations.
- Facilitate day to day operational flows and track client feedback.
- Act as the designated KYC owner for a portfolio of clients.
- Take responsibility for completing and maintaining accurate client profiles.
Qualifications
- 2 5 years of experience in client management or a related role within the financial services industry.
- Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
- Ability to resolve client issues and manage escalations.
- Strong communication and interpersonal skills.
- High level of accuracy and attention to detail.
- Bachelor's/University degree or equivalent experience.
About Citi
- Citi is a global bank with more than 230,000 dedicated people from around the globe.
- Citi offers opportunities to grow your career, give back to your community and make a real impact.
Job Family Group
- Institutional Banking
Job Family
- Corporate Banking
Time Type
- Full time
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