KYC Operations Manager (UAE Nationals Only)
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Key skills for this role
About the Role
Citi is seeking a KYC Operations Manager to lead a team providing AML monitoring, governance, and regulatory reporting services. The role involves managing KYC operations, driving process improvements, and ensuring compliance with policies.
Key Skills for This Role
Responsibilities
- Manage and lead KYC operations, including executing processes in accordance with compliance policies
- Lead and oversee program management of existing KYC BAU and Refresh processes
- Provide effective people leadership, including performance management and coaching
- Serve as liaison between Compliance, Business, and Senior Management
- Oversee new client onboarding activities and drive process improvement initiatives
- Deliver accurate and timely MIS reporting to senior management
- Ensure compliance with regulatory requirements and internal policies
- Monitor account refresh activities to ensure timely completion
- Conduct quality assurance reviews of onboarding and refresh cases
- Maintain Book of Work for system releases and process enhancements
Requirements
- 5 8 years of experience in KYC, AML, or related compliance roles
- Bachelor's degree/University degree or equivalent experience
- Experience in managing teams and leading KYC operations
Full Job Posting
Responsibilities
- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.
- Lead and oversee the program management of existing KYC Business as Usual (BAU) and Refresh processes, while driving the migration and integration of additional functions into the global operating model.
- Provide effective people leadership, including performance management, coaching, and development of team members, while ensuring all service level agreements (SLAs) and operational standards are consistently met.
- Serve as a key liaison between Compliance, Business, and Senior Management stakeholders, ensuring alignment on regulatory requirements, risk management priorities, and operational objectives.
- Oversee new client onboarding activities and drive process improvement initiatives aimed at enhancing efficiency, strengthening controls, and improving the overall client onboarding experience.
- Deliver accurate and timely Management Information System (MIS) reporting to senior management, providing insights into performance, risks, and key metrics, while ensuring delivery against BAU and Refresh Program targets.
- Ensure compliance with regulatory requirements, internal policies, and control standards, while proactively identifying and mitigating operational, compliance, and reputational risks.
- Drive operational excellence through continuous process optimization, stakeholder engagement, and implementation of strategic initiatives supporting the firm's KYC and client lifecycle management objectives.
- Monitor account refresh activities on a daily basis to ensure all regulatory, compliance, and documentation requirements are completed within established timelines.
- Conduct quality assurance reviews of new client onboarding and periodic refresh cases, ensuring adherence to Citi policies, regulatory requirements, and established quality standards prior to case closure.
- Maintain and manage the Book of Work for system releases, process enhancements, and infrastructure improvements, ensuring successful implementation and stakeholder alignment.
- Demonstrate the ability to operate effectively with limited direct supervision, exercising sound judgment, initiative, and accountability in day to day decision making.
Qualifications
- 5 8 years of experience
- Bachelor's degree/University degree or equivalent experience
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