Service Advisor
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Key skills for this role
About the Role
We are looking for an experienced and customer-focused Service Advisor with strong knowledge of German automotive brands including BMW, Mercedes-Benz, Audi, and Volkswagen. The role involves acting as the key liaison between customers and the workshop, ensuring exceptional service and customer satisfaction.
Key Skills for This Role
Responsibilities
- Greet customers and assess vehicle service and repair requirements
- Provide professional advice on maintenance and repair services
- Prepare job cards, quotations, and service estimates
- Coordinate with technicians for accurate diagnosis and timely repairs
- Keep customers informed throughout the service process
- Recommend additional services when beneficial to the customer
- Handle customer inquiries and complaints professionally
- Ensure high levels of customer satisfaction and retention
Requirements
- Proven experience as a Service Advisor in the automotive industry
- Strong knowledge of German vehicle systems and maintenance standards
- Excellent communication and customer service skills
- Ability to explain technical information clearly and professionally
- Familiarity with workshop management systems and computer applications
- Strong organizational and multitasking abilities
- MUST IN DUBAI// With maximum experienced in same Industry
Full Job Posting
Service Advisor
- We are looking for an experienced and customer focused Service Advisor with strong knowledge of German automotive brands, including BMW, Mercedes Benz, Audi, and Volkswagen.
- The ideal candidate will act as the key liaison between customers and the workshop, ensuring exceptional service and customer satisfaction.
Key Responsibilities
- Greet customers and assess vehicle service and repair requirements.
- Provide professional advice on maintenance and repair services.
- Prepare job cards, quotations, and service estimates.
- Coordinate with technicians for accurate diagnosis and timely repairs.
- Keep customers informed throughout the service process.
- Recommend additional services when beneficial to the customer.
- Handle customer inquiries and complaints professionally.
- Ensure high levels of customer satisfaction and retention.
Requirements
- Proven experience as a Service Advisor in the automotive industry.
- Strong knowledge of German vehicle systems and maintenance standards.
- Excellent communication and customer service skills.
- Ability to explain technical information clearly and professionally.
- Familiarity with workshop management systems and computer applications.
- Strong organizational and multitasking abilities.
- MUST IN DUBAI// With maximum experienced in same Industry.
Work Location
- Work Location: In person
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