Service Advisor - Russian / Chinese speakers
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Key skills for this role
Key Skills for This Role
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Core Responsibilities
- Greet customers, understand vehicle issues, and explain service options.
- Collaborate with technicians to assess vehicle conditions and recommend services.
- Prepare detailed service orders covering diagnostics, repairs, and cost estimates.
- Schedule appointments, monitor repair progress, and ensure timely delivery.
- Provide updates, explain technical details in clear language, and handle complaints.
- Process payments, maintain service records, and ensure compliance.
- Recommend additional services or products based on vehicle condition.
Performance Indicators
Customer service metrics include satisfaction score, inquiry response time, retention rate, and positive review count.
Appointment metrics include turnaround time, no-show rate, resource utilization, and confirmation rate.
Technical guidance metrics include advice accuracy and resolution of technical queries.
Sales metrics include upsell conversion, cross-sell revenue, and customer acceptance of additional services.
Operational metrics include effective labor rate, hours sold per repair order, gross profit percentage, and fixed coverage.
Eligibility Criteria
- Minimum 4 years of experience in a multi-brand automotive service center.
Language Requirements
- The title indicates a requirement for Russian or Chinese speakers.
- English and Arabic proficiency is preferred.
Pay
- Pay starts at AED 7,000 per month.
Work Location
- In person.
Job Type
- Full-time.
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