Service Advisor

SMS Equipment is looking for a Service Advisor to coordinate the day-to-day planning and scheduling of maintenance and repair activities within our Automotive Shop.

This role ensures safe, efficient, and cost-effective operations while serving as the primary point of contact for maintenance planning, repair quotations, work coordination, and customer communication.

• Coordinate and schedule maintenance and repair activities for the Automotive Shop.
• Ensure all work activities are completed in accordance with OHSE regulations and company policies and procedures.
• Create and manage work orders, ensuring all required information is entered accurately.
• Maintain fleet information, track costs, generate monthly reports, and schedule work using maintenance management systems.
• Review warranty coverage, recalls, and technical service bulletins to support repair planning.
• Prepare repair quotations, obtain customer approvals, coordinate parts procurement, and schedule work completion.
• Manage inventory requirements, stock levels, and consumable replacement approvals.
• Coordinate third-party repair services, purchase orders, and vendor invoice processing.
• Maintain accurate service records and transfer completed repair information into company systems.
• Manage parts core returns and vendor credit processes.
• Act as the primary point of contact for the Automotive Department during business hours.
• Strong focus on quality, productivity, and equipment availability.
• High level of customer service and communication skills.
• Ability to manage maintenance planning, scheduling, and repair coordination.
• Strong organizational skills and attention to detail.
• Experience working with maintenance management systems and computerized record keeping.
• Demonstrated ability to prioritize work and manage multiple responsibilities in a fast-paced environment.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception.

Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.