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Key skills for this role
Represent the Company as being a hands-on person as it relates to parts and service.
Establish and maintain strong, professional relationships with customers and manufacturers.
Provide customer support through OEM and third-party parts and service solutions.
Provide detailed equipment repair proposals to meet customers’ specific requirements.
Assist in evaluating used equipment to help evaluate customer needs.
Act as a technical resource to sales professionals by providing deeper understanding of product workings or applications, as well as product limitations and non-traditional product usage.
Report regularly and make recommendations as to how to improve products in order to see continued product improvements.
Develop and present parts and service quotations to customers.
Assist in getting new customers set up with KomTrax and VHMS.
Sell parts to equipment owners, contractors, and fleet operators.
Coordinate all service, warranty, billing, and equipment issues to the appropriate SMS manager. Main point of contact in resolving such issues.
Travel throughout assigned territory to support customer needs and provide after-sales support.
The successful candidate will have a minimum of 3 years’ experience in Industrial Sales , as well as experience in the heavy equipment business and familiarity with large construction equipment. Additional requirements include:
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Proficient with Microsoft Excel and Word and have experience navigating CRM systems.
Must be self-motivated and proactive in keeping abreast of cutting-edge technology and best practices pertaining to the Company’s products and services; enhancing expertise, performance, and bottom-line productivity.
Proficient communication skills in dealing with customers and O.E.M.s.
Ability to travel as needed to meet business requirements and customer expectations.
Ability to drive company vehicles for extended periods of time.
This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).
At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.
Pre-Employment Candidates may be required to complete
Drug and Alcohol Check
Reference Check
Driver’s Abstract
Criminal and Credit Check
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.
At SMS Equipment, the right partnership makes everything possible . We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.
SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.
Privately held equipment dealer supplying Komatsu-led machines, rentals, parts, and service to construction, forestry, and mining customers.
Visit company websiteJobs and hiring trendsCAD 48000-48000 yearly / year
Full-time
Mid · 3+ years experience
Onsite
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