indeed
Service Advisor
Elite Shine Group
Dubai, UAE
Full-time
Entry
Onsite
AED 3,500/month
Discovered 1 weeks ago
Automotive service advisingAutomotive repairsCustomer handlingWorkshop coordinationJob card preparationService estimation and quotations
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Automotive service advisingAutomotive repairsCustomer handling
Role Overview
Elite Shine Group is seeking a professional and customer-focused Service Advisor for its automotive workshop team.
The role handles customers, job cards, service upselling, workshop coordination, and vehicle delivery.
Key Skills for This Role
Automotive service advisingAutomotive repairsCustomer handlingWorkshop coordinationJob card preparationService estimation and quotations
Full Job Posting
Role Overview
Elite Shine Group is seeking a professional and customer-focused Service Advisor for its automotive workshop team.
The role handles customers, job cards, service upselling, workshop coordination, and vehicle delivery.
Responsibilities
- Welcome customers and understand vehicle concerns and service requirements.
- Prepare job cards and explain repair recommendations.
- Coordinate repair updates with technicians and the workshop team.
- Provide estimates, quotations, and timelines.
- Follow up on approvals and pending work.
- Manage vehicle check-in and delivery.
- Upsell detailing, tinting, paint protection film, ceramic coating, and other services.
- Handle complaints and maintain customer satisfaction.
- Track leads, pending approvals, and outstanding payments.
- Ensure timely delivery in proper condition.
- Maintain customer records and service histories.
Requirements
- Minimum two years of Service Advisor experience in the automotive industry.
- Strong communication and customer handling skills.
- Good knowledge of automotive repairs and car care services.
- Ability to work under pressure and achieve targets.
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