Service Administrator
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Key skills for this role
Role Overview
The Service Administrator supports the Depot Service Division with administration and coordination of service activities.
The role maintains accurate service records, monitors servicing and repair schedules, prepares reports and supports compliance with company, QHSE and ISO procedures.
Key Skills for This Role
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About the Role
The Service Administrator supports the Depot Service Division with administration and coordination of service activities.
The role maintains accurate service records, monitors servicing and repair schedules, prepares reports and supports compliance with company, QHSE and ISO procedures.
Key Responsibilities
- Monitor equipment servicing, maintenance and preparation for hire in line with company procedures.
- Maintain records of equipment status, breakdowns, service hours and spillages.
- Keep service records and maintenance schedules up to date.
- Prepare monthly service department reports, including QHSE and ISO reports.
- Record and coordinate responses to service calls when required.
- Support service engineers and technicians with service and maintenance activities.
- Ensure compliance with QHSE requirements, ISO standards and company procedures.
- Promote safe working practices within the service department.
- Support prompt responses to customer requirements and minimise service disruption.
- Maintain good housekeeping of the workshop, stores, yard and service vehicles.
- Report incidents, issues and safety concerns in accordance with company policies.
Requirements
- At least five years of relevant experience in service administration, operations administration or a similar role.
- Degree or relevant qualification in Administration, Engineering or a related field.
- Experience in an engineering, equipment rental, maintenance or technical environment is desirable.
- Good computer literacy and administrative skills.
- Good command of spoken and written English.
- Strong communication and organisational skills.
- Ability to work independently and as part of a team.
Work Location
- The work location is in person.
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