Hotel Receptionist
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Key skills for this role
Role Overview
Deliver an excellent guest experience while efficiently managing front desk operations.
Manage reservations, check-ins, check-outs, and guest enquiries.
Key Skills for This Role
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Job Summary
Deliver an excellent guest experience while efficiently managing front desk operations.
Manage reservations, check-ins, check-outs, and guest enquiries.
Key Responsibilities
- Welcome guests and manage check-in and check-out procedures.
- Handle room reservations through phone, email, and online booking platforms.
- Respond to guest enquiries, requests, and complaints.
- Provide information about hotel facilities, services, dining options, and local attractions.
- Assist with room changes and special guest requests.
- Process payments, issue invoices, and maintain accurate records.
- Coordinate with housekeeping, maintenance, and other departments.
- Maintain the front desk, lobby, daily logs, records, and routine reports.
- Follow hotel security procedures and handle emergencies according to established processes.
Requirements
- At least two years of relevant experience in hotel reception, hospitality, or customer service.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Strong communication, customer service, interpersonal, organisational, and multitasking skills.
- Good problem-solving skills, a proactive approach, and the ability to remain professional under pressure.
- Good working knowledge of Microsoft Office.
- Hotel or property management systems experience is advantageous.
- Willingness to work evenings, weekends, and public holidays.
Work Location
- Work location is in person.
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