Server

Server 1 is responsible for delivering exceptional food and beverage service to members and guests, ensuring that every interaction reflects Invited’s service standards. This role focuses on consistently applying the 3-steps of service—warm welcomes, magic moments, and fond farewells. Server 1 works closely with team members to provide a seamless dining experience and plays an integral role in maintaining member satisfaction and retention. As a non-lead role, Server 1 also supports the overall operations of the dining area and assists in service duties as required. Reporting Structure • Reports to the F&B Director, Banquet Manager or Restaurant Manager Day to Day • Maintain high standards of service, following the Invited F&B service training program. • Provide food and beverage service to members/guests, executing orders in a timely manner. • Ensure a complete knowledge of the à la carte menu, including daily features and specials. • Greet members by name and provide a warm welcome, making them feel at home. • Assist fellow employees and ensure a seamless member/guest experience through teamwork and attention to detail. • Handle member/guest complaints with service recovery techniques, ensuring any issues are resolved promptly. • Complete daily assignments and side work, ensuring work areas are organized, clean, and well-stocked. • Follow club standards for cleanliness, organization, and safety. • Support management by completing additional duties as assigned. Additional Duties • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. • Follow all company, club, and department policies, procedures, and instructions. • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. • Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. • Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success. • Wear a clean, neat uniform that meets club standards.

About You Preferred • High school diploma or equivalent. • Previous experience in Food and Beverage service. • Current Food Handler and Alcohol Server Certifications as required by state and city regulations. • Completion of Invited’s F&B Service Training program. • Excellent communication skills with the ability to speak clearly and effectively. • Ability to follow instructions and communicate well with team members.

Physical Requirements • Must be able to stand, walk, and perform physical activities for extended periods. • Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. • Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. • Able to lift, carry, push, and pull up to 100 lbs. occasionally. • Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment • Trays • POS System • Bottle Opener • Wine Tool

Work Schedule • Attendance requirements for this position as outlined on the weekly schedule. • Additional hours are required to meet deadlines of the position, including weekends and/or holidays.