Server 1

Server 1 is responsible for delivering exceptional food and beverage service to members and guests, ensuring that every interaction reflects Invited’s service standards.

This role focuses on consistently applying the 3-steps of service—warm welcomes, magic moments, and fond farewells.

Server 1 works closely with team members to provide a seamless dining experience and plays an integral role in maintaining member satisfaction and retention.

As a non-lead role, Server 1 also supports the overall operations of the dining area and assists in service duties as required.

Reporting Structure

• Reports to the F&B Director, Banquet Manager or Restaurant Manager Day to Day

• Maintain high standards of service, following the Invited F&B service training program.

• Provide food and beverage service to members/guests, executing orders in a timely manner.

• Ensure a complete knowledge of the à la carte menu, including daily features and specials.

• Greet members by name and provide a warm welcome, making them feel at home.

• Assist fellow employees and ensure a seamless member/guest experience through teamwork and attention to detail.

• Handle member/guest complaints with service recovery techniques, ensuring any issues are resolved promptly.

• Complete daily assignments and side work, ensuring work areas are organized, clean, and well-stocked.

• Follow club standards for cleanliness, organization, and safety.

• Support management by completing additional duties as assigned. Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

• Follow all company, club, and department policies, procedures, and instructions.

• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.

• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

• Wear a clean, neat uniform that meets club standards.