Server- In-Room Dining

Key Responsibilities

• Deliver food and beverages to guestrooms in a timely and professional manner.
• Ensure all orders meet established quality and presentation standards.
• Contact guests following delivery to confirm satisfaction and address concerns.
• Maintain cleanliness and organization of workstations, trays, carts, and service areas.
• Take guest orders by phone using professional telephone etiquette.
• Accurately process guest checks, room charges, cash transactions, and credit card payments.
• Maintain knowledge of menus, daily specials, promotions, and beverage offerings.
• Ensure all alcohol service complies with Smart Serve guidelines and Ontario liquor regulations.
• Collect used trays and dishware from guest floors and service areas.
• Complete opening, closing, and side duties as assigned.
• Follow all health and safety policies, food safety procedures, and hotel standards.
• Report maintenance, safety, guest service, or workplace concerns to management promptly.
• Attend departmental meetings and training sessions as required.
• Perform other duties as assigned.

Why Join Hyatt?

Accommodation Statement

Equal Opportunity Employer