Server

The Server is responsible for taking the guests through the key phase of their Hard Rock experience.

As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders

• Running food

• Handling cash & other forms of payment

• Making proficient sales transactions - using a point-of-sale system

• Properly checks I.D.s – for guests who appear to be under 25 years old

• Demonstrating responsible alcohol service

• Demonstrating impeccable product knowledge

• Suggestive selling - using proven techniques

• Answering questions - accurately and politely

• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience

• Maintaining a clean & organized station – including pre-bussing & table maintenance

• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc

• Demonstrating knowledge of all table/station numbers

• Directing guests to areas & restrooms

• Effectively communicating with co-workers

• Creating memorable experiences

• Entertaining guests to create “Raving Fans”

• Performing duties which require bending, reaching, lifting and standing for long periods of time

• Maintaining a well-groomed appearance (“having a plan”)

• Following all uniform guidelines

• Practicing all safety & sanitation standards

• Recycling products, where possible

• Remaining calm in a hectic, fast-paced atmosphere

• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

• Displaying a positive and outwardly friendly attitude toward guests

• Maintaining HRC’s 5 core Values and Mission Statement