Server

The Server is responsible for taking the guests through the key phase of their Hard Rock experience.

As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

• Taking guests’ orders

Taking guests’ orders

• Running food

Running food

• Handling cash & other forms of payment

Handling cash & other forms of payment

• Making proficient sales transactions - using a point-of-sale system

Making proficient sales transactions - using a point-of-sale system

• Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)

Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)

• Demonstrating responsible alcohol service

Demonstrating responsible alcohol service

• Demonstrating impeccable product knowledge

Demonstrating impeccable product knowledge

• Suggestive selling - using proven techniques

Suggestive selling - using proven techniques

• Answering questions - accurately and politely

Answering questions - accurately and politely

• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience

Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience

• Maintaining a clean & organized station – including pre-bussing & table maintenance

Maintaining a clean & organized station – including pre-bussing & table maintenance

• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc

Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc

• Demonstrating knowledge of all table/station numbers

Demonstrating knowledge of all table/station numbers

• Directing guests to areas & restrooms

Directing guests to areas & restrooms

• Effectively communicating with co-workers

Effectively communicating with co-workers