Senior Vice President, Head of Digital Channels, Business Banking
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Key skills for this role
About the Role
Tandem Search seeks an SVP Head of Digital Channels for Business Banking. You will own the digital ecosystem for SME and commercial clients, define strategy, lead cross-functional squads, and drive digital transformation.
Key Skills for This Role
Responsibilities
- Define and lead the end to end digital strategy for Business Banking across mobile, web, API, and ecosystem channels.
- Develop a multi year roadmap that enhances customer experience, drives digital adoption, and positions the bank competitively.
- Own the full customer lifecycle across digital onboarding, activation, servicing, and cross sell touchpoints.
- Continuously optimise journeys to improve conversion, reduce friction, and enable straight through processing.
- Build comprehensive dashboards and analytics frameworks to track usage, engagement, adoption, drop off, and channel performance.
- Serve as the business owner and escalation point for digital channel issues, ensuring swift triage and resolution.
- Lead cross functional product squads responsible for delivering new capabilities across onboarding, servicing, payments, lending, and ecosystem integrations.
- Build and scale new age business models through BaaS, Open Banking, embedded finance, and partner platforms.
- Champion digital first thinking, emerging technologies, automation, AI driven experiences, and cloud adoption.
Requirements
- Bachelor’s degree required; Master’s degree preferred
- 15+ years in digital banking, SME banking, fintech, or digital product management
- At least 5 years in senior leadership
- Proven experience owning digital channels, digital onboarding, or SME/Business Banking platforms
- Strong understanding of data analytics, customer experience design, and agile delivery models
- Exposure to API banking, embedded finance, BaaS, or ecosystem integrations is a strong advantage
Full Job Posting
Job Purpose
- We are seeking a strategic and execution driven digital leader to oversee the full digital ecosystem for Business Banking. This role owns the digital experience for SME and commercial clients — from digital onboarding and day to day servicing to platform partnerships, embedded finance, and next gene
- The incumbent will lead multi disciplinary squads, shape the digital roadmap, and drive the evolution of our business banking platforms (web, mobile, API, and partner integrations).
Key Responsibilities
- Define and lead the end to end digital strategy for Business Banking across mobile, web, API, and ecosystem channels.
- Develop a multi year roadmap that enhances customer experience, drives digital adoption, and positions the bank competitively against fintech and neo bank offerings.
- Ensure alignment between digital journeys, product strategy, and business priorities.
- Own the full customer lifecycle across digital onboarding, activation, servicing, and cross sell touchpoints.
- Continuously optimise journeys to improve conversion, reduce friction, and enable straight through processing.
- Partner with Marketing on digital campaigns that drive acquisition, engagement, and product penetration.
- Build comprehensive dashboards and analytics frameworks to track usage, engagement, adoption, drop off, and channel performance.
- Use behavioural and transactional insights to guide prioritisation, product enhancements, and commercial decisions.
- Deliver regular reporting to senior leadership on performance, business impact, and future opportunities.
- Serve as the business owner and escalation point for digital channel issues, ensuring swift triage, stakeholder communication, and resolution.
- Strengthen incident management processes and ensure alignment with IT, Architecture, Governance, and Cyber Security.
- Maintain high standards of availability, security, and regulatory compliance.
Qualifications
- Bachelor’s degree required; Master’s degree preferred.
- 15+ years in digital banking, SME banking, fintech, or digital product management, with at least 5 years in senior leadership.
- Proven experience owning digital channels, digital onboarding, or SME/Business Banking platforms.
- Strong understanding of data analytics, customer experience design, and agile delivery models.
- Exposure to API banking, embedded finance, BaaS, or ecosystem integrations is a strong advantage.
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