Senior TPM, Integrations & Partner Engineering

About this Role

Key Responsibilities

• Own end-to-end onboarding of new customers onto existing LiveOps integrations: discovery, technical requirements, network/security/credential setup with agency IT, configuration, validation, go-live, and handoff to support.
• Define and drive the third-party integration strategy for LiveOps – which platforms to integrate with, in what order, and why – balancing customer demand, partner business terms, technical feasibility, and the product roadmap.
• Establish new integration partnerships: run technical and product discovery with vendor engineering teams, scope interfaces, APIs, and data-sharing terms alongside product and business leadership, and set up the working cadence needed to ship.
• Exercise sound technical and business judgement with external parties – knowing when to say yes, when to push back, what to build versus buy versus defer, and how to structure a partnership that works for BRINC, the partner, and the customer.
• Drive delivery of new integration development with the Cloud Software / Web Platform team: write and own requirements, sequence work against the platform roadmap, manage dependencies, and get integrations tested and released to production.
• Own the troubleshooting process for integrations in the field: triage customer-reported issues, coordinate root-cause and fixes across BRINC engineering, partner engineering, and customer IT, and own status and resolution communication back to the customer.
• Serve as the primary point of contact for integration customers and partners, translating between agency IT and dispatch operations, vendor engineering, product, and BRINC engineering.
• Build the playbooks, runbooks, integration documentation, and onboarding checklists that turn one-off integration work into a repeatable, scalable program.
• Track integration program health – onboarding pipeline, time to go-live, open defects, partner commitments – and report clearly to executive engineering leadership, surfacing risks early and driving tradeoffs across quality, schedule, and scope.
• Ensure integrations meet BRINC’s security, reliability, and compliance standards, including CJIS and other law enforcement data handling requirements.
• Feed integration learnings and customer needs back into LiveOps product and platform planning.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7+ years of technical program management or similar experience delivering cloud software programs with external customers and partners.
• Proven track record owning customer-facing programs where you were the accountable contact for the customer and the customer would vouch for you.
• Demonstrated blend of technical and business judgement when working with third parties: evaluating partnership proposals, scoping what to build versus buy versus defer, and negotiating commitments that hold.
• Outstanding program management fundamentals: planning, prioritization across many parallel customer and partner threads, dependency and risk management, and relentless follow-through.
• Working technical fluency with cloud software and integration concepts – APIs, authentication and SSO, data flows, cloud infrastructure – enough to lead integration strategy discussions with vendor engineers and hold your own in a technical review, without needing to write the code yourself.
• Experience establishing and managing third-party technical partnerships, including scoping, joint technical/business strategy, and driving vendors to commitments.
• Excellent written and verbal communication with technical and non-technical audiences, from agency IT administrators to executives.

Preferred Skills

• Experience with public safety technology: CAD, RMS, 911/dispatch systems, real-time crime centers, fixed or body-worn camera platforms, or evidence management systems.
• Experience working in regulated environments (CJIS, SOC 2, FedRAMP, ISO 27001).
• Familiarity with real-time video/WebRTC/streaming protocols and geospatial/mapping systems.
• Experience building integration or partner programs from scratch: partner tiers, certification, developer documentation, sandbox environments.
• Working knowledge of the enterprise networking and security topics that come up in agency onboarding: firewalls, VPNs, IP allowlisting, certificates, identity providers.
• Comfort getting hands-on when troubleshooting – reading logs, inspecting API calls – to speed up triage before pulling in engineering.
• Experience in a partnerships, customer success, or solutions role at a B2B SaaS company.
• Startup experience: high ownership, comfort with ambiguity, and bias for action.

BRINC Culture Values: