Senior Technology Operations Analyst, AMS EC SuccessFactors, Managed Services Practice - Dieppe, NB
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Key skills for this role
About the Role
EY is seeking a Senior Technology Operations Analyst for AMS EC SuccessFactors to lead configuration, support, and optimization of SAP SuccessFactors Employee Central. The role involves managing AMS environments, providing L2/L3 support, building reports, and mentoring junior analysts.
Key Skills for This Role
Responsibilities
- Configure and maintain Employee Central (EC) objects, business rules, workflows, and foundational structures
- Ensure data integrity and accuracy through regular audits, validations, and governance processes
- Provide L2/L3 user support, resolving EC incidents, system issues, and break/fix requests within AMS ticketing flows
- Manage employee lifecycle data (hires, transfers, promotions, offboarding, LOA, position changes)
- Conduct user training, provide guidance, and support end users with EC processes and system navigation
- Build and maintain reports and dashboards using SuccessFactors reporting/People Analytics tools
- Collaborate with HR team members to understand business requirements and ensure EC supports HR processes
- Perform integration support, coordinating EC data flows with other HR and business systems
- Maintain security and compliance, managing permissions and ensuring alignment with regulations and internal policies
- Test and validate system changes, enhancements, quarterly releases, and integration scenarios
- Create and maintain documentation, including configuration details, user guides, and process updates
- Mentor and coach junior and mid level analysts
Requirements
- Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field
- 5–7 years of hands on SAP SuccessFactors Employee Central experience (configuration + support)
- Experience in post go live AMS support, including incident management, enhancements, and governance workflows
- Familiarity with EC integrations via CPI, Payroll, or third party systems
- Experience with SuccessFactors People Analytics or advanced reporting tools
- Understanding of HR functional processes and their translation into system logic
- Deep understanding of Employee Central data models, business rules, workflows, time off, position management, and EC core HR processes
- Proven ability to manage AMS environments with high ticket volumes, multiple clients, and complex cross module impacts
- Strong analytical skills for interpreting HR data and troubleshooting system behavior
- Excellent communication and stakeholder engagement skills
Full Job Posting
The opportunity
- EY Managed Services transforms and manages business capabilities across organizations.
- As a Senior Technology Operations Analyst (AMS EC SuccessFactors), you will play a strategic leadership role in delivering high performing, resilient technology solutions.
- Lead complex development initiatives, drive technical strategies, mentor analysts, and partner with senior stakeholders.
Your Key Responsibilities
- Configure and maintain Employee Central (EC) objects, business rules, workflows, and foundational structures.
- Ensure data integrity and accuracy through regular audits, validations, and governance processes.
- Provide L2/L3 user support, resolving EC incidents, system issues, and break/fix requests within AMS ticketing flows.
- Manage employee lifecycle data (hires, transfers, promotions, offboarding, LOA, position changes).
- Conduct user training, provide guidance, and support end users with EC processes and system navigation.
- Build and maintain reports and dashboards using SuccessFactors reporting/People Analytics tools.
- Collaborate with HR team members to understand business requirements and ensure EC supports HR processes.
- Perform integration support, coordinating EC data flows with other HR and business systems.
- Maintain security and compliance, managing permissions and ensuring alignment with regulations and internal policies.
- Test and validate system changes, enhancements, quarterly releases, and integration scenarios.
- Create and maintain documentation, including configuration details, user guides, and process updates.
- Develop innovative solutions improving system performance and reliability.
Skills And Attributes For Success
- Deep understanding of Employee Central data models, business rules, workflows, time off, position management, and EC core HR processes.
- Proven ability to manage AMS environments with high ticket volumes, multiple clients, and complex cross module impacts.
- Strong analytical skills for interpreting HR data and troubleshooting system behavior.
- Excellent communication and stakeholder engagement skills — especially with HR, HRIS, and business process owners.
To qualify for the role you must have
- Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
- 5–7 years of hands on SAP SuccessFactors Employee Central experience (configuration + support).
- Experience in post go live AMS support, including incident management, enhancements, and governance workflows.
- Familiarity with EC integrations via CPI, Payroll, or third party systems.
- Experience with SuccessFactors People Analytics or advanced reporting tools.
- Understanding of HR functional processes and their translation into system logic.
Ideally, you’ll also have
- Exposure to additional modules such as Recruiting, Onboarding, PMGM, Compensation, Succession.
- Experience supporting organizations of varying scales.
- Experience participating in AMS governance, CAB reviews, and release management cycles.
- Certification in SAP SuccessFactors EC or related modules.
What We Offer
- Competitive compensation package with discretionary bonus program.
- Comprehensive medical, prescription drug and dental coverage plan.
- Defined contribution pension plan.
- Great vacation policy plus firm paid days, statutory holidays and paid personal days.
- Support and coaching from colleagues.
- Learning opportunities to develop new skills and progress your career.
- Freedom and flexibility to handle your role in a way that’s right for you.
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