Senior Technology Operations Analyst, AMS EC SuccessFactors, Managed Services Practice - Dieppe, NB
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Key skills for this role
About the Role
EY is seeking a Senior Technology Operations Analyst to lead SAP SuccessFactors Employee Central (EC) configuration and support in a Managed Services practice. The role involves configuring EC objects, managing AMS support, ensuring data integrity, and mentoring junior analysts.
Key Skills for This Role
Responsibilities
- Configure and maintain Employee Central (EC) objects, business rules, workflows, and foundational structures
- Ensure data integrity and accuracy through regular audits, validations, and governance processes
- Provide L2/L3 user support, resolving EC incidents, system issues, and break/fix requests within AMS ticketing flows
- Manage employee lifecycle data (hires, transfers, promotions, offboarding, LOA, position changes)
- Conduct user training, provide guidance, and support end‑users with EC processes and system navigation
- Build and maintain reports and dashboards using SuccessFactors reporting/People Analytics tools
- Collaborate with HR team members to understand business requirements and ensure EC supports HR processes effectively
- Perform integration support, coordinating EC data flows with other HR and business systems
- Maintain security and compliance, managing permissions and ensuring alignment with regulations and internal policies
- Test and validate system changes, enhancements, quarterly releases, and integration scenarios
- Create and maintain documentation, including configuration details, user guides, and process updates
- Mentor and coach junior and mid‑level analysts
Requirements
- Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field
- 5–7 years of hands on SAP SuccessFactors Employee Central experience (configuration + support)
- Experience in post–go live AMS support, including incident management, enhancements, and governance workflows
- Familiarity with EC integrations via CPI, Payroll, or third‑party systems
- Experience with SuccessFactors People Analytics or advanced reporting tools
- Understanding of HR functional processes and their translation into system logic
Full Job Posting
The Opportunity
- EY Managed Services transforms and manages business capabilities across organizations.
- As a Senior Technology Operations Analyst (AMS EC SuccessFactors), you will play a strategic leadership role in delivering high‑performing, resilient technology solutions across EY's internal and client‑facing environments.
Your Key Responsibilities
- Configure and maintain Employee Central (EC) objects, business rules, workflows, and foundational structures
- Ensure data integrity and accuracy through regular audits, validations, and governance processes
- Provide L2/L3 user support, resolving EC incidents, system issues, and break/fix requests within AMS ticketing flows
- Manage employee lifecycle data (hires, transfers, promotions, offboarding, LOA, position changes)
- Conduct user training, provide guidance, and support end‑users with EC processes and system navigation
- Build and maintain reports and dashboards using SuccessFactors reporting/People Analytics tools
- Collaborate with HR team members to understand business requirements and ensure EC supports HR processes effectively
- Perform integration support, coordinating EC data flows with other HR and business systems
- Maintain security and compliance, managing permissions and ensuring alignment with regulations and internal policies
- Test and validate system changes, enhancements, quarterly releases, and integration scenarios
- Create and maintain documentation, including configuration details, user guides, and process updates
- Develop innovative solutions improving system performance and reliability
Skills And Attributes For Success
- Deep understanding of Employee Central data models, business rules, workflows, time off, position management, and EC core HR processes
- Proven ability to manage AMS environments with high ticket volumes, multiple clients, and complex cross‑module impacts
- Strong analytical skills for interpreting HR data and troubleshooting system behavior
- Excellent communication and stakeholder engagement skills — especially with HR, HRIS, and business process owners
To qualify for the role you must have
- Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field
- 5–7 years of hands‑on SAP SuccessFactors Employee Central experience (configuration + support)
- Experience in post–go‑live AMS support, including incident management, enhancements, and governance workflows
- Familiarity with EC integrations via CPI, Payroll, or third‑party systems
- Experience with SuccessFactors People Analytics or advanced reporting tools
- Understanding of HR functional processes and their translation into system logic
Ideally, you’ll also have
- Exposure to additional modules such as Recruiting, Onboarding, PMGM, Compensation, Succession
- Experience supporting organizations of varying scales
- Experience participating in AMS governance, CAB reviews, and release management cycles
- Certification in SAP SuccessFactors EC or related modules
What We Offer
- Competitive compensation package with discretionary bonus program
- Comprehensive medical, prescription drug and dental coverage plan
- Defined contribution pension plan
- Great vacation policy plus firm paid days, statutory holidays and paid personal days
- Support and coaching from engaging colleagues
- Learning opportunities to develop new skills and progress your career
- Freedom and flexibility to handle your role in a way that’s right for you
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