Senior Technical Support Engineer

Bachelor's degree in Computer Science, Information Technology, or a related field.

8+ years in Technical Product Support, a similar role, or a background in software development.

Strong application programming experience, proficient in Java, Python, or JavaScript languages.

Knowledge of software packaging and distribution concepts and tools.

Excellent problem-solving and troubleshooting skills.

An enthusiastic and effective communicator: you should be able to appeal to and communicate with both technical and non-technical listeners alike.

Ability to work independently and as part of a team.

Willingness to participate in an on-call rota supporting customers across multiple time zones.

Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in open-source ecosystems and projects.

Familiarity with UNIX-like systems (Linux/WSL/MacOS).

Familiarity with Artifact and Package management, or the software supply chain.

Familiarity with Cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration.

Amazon Web Services (AWS) / AWS Certifications.

Contributions to open-source projects.

ReST, GraphQL, gRPC API Design.

Docker, OCI, ORAS, Kubernetes (k3s, k8s).

Sigstore, Cosign, Keyless Signatures, Signature Attestation.

Grafeas, Kritis, Metadata Provenance.

A bias for action and a passion for what we do: A positive attitude and bias for action is everything. You proactively seek knowledge and are never satisfied with the status quo.

Empathy + customer-centricity: You genuinely care about customers and strive to understand their needs, frustrations, and goals. You see customer success as your own success.

Relentless curiosity + continuous learning: You are always eager to learn, improve, and challenge assumptions.

Bias for Action + Ownership: You take initiative, move fast, and own problems end-to-end. You're not afraid to roll up your sleeves, even when challenges are outside your comfort zone.

Collaboration + Candor: You value open, honest, and respectful communication. You give and receive feedback constructively and believe that the best ideas win, regardless of hierarchy.

Note: You must be based in the UK and have the right to work independently without requiring sponsorship.

A remote-first position based in the UK

A competitive compensation package, including equity.

With comprehensive health, dental, and vision insurance.

Plus, generous annual leave and flexible working policies to suit your lifestyle.

Including a professional development budget for conferences and training.

In a dynamic, innovative, trust-centric, and supportive work environment.

With the opportunity to shape a fast-growing Series C scaleup (and beyond).

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies.

You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Cloudsmith is headquartered in Belfast, Northern Ireland, and we use our H.Q. regularly for activities like team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast (or otherwise) thrice yearly, with guest speakers and team activities. Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; Slack is how we work.

Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.

We're looking for someone who can balance deep technical expertise with profound customer empathy, has the experience to help build a world-class technical support experience, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers, for developers, and we're building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to work on mission-critical infrastructure with a lasting impact on the software industry from today until IPO and beyond.