greenhouse
Senior Technical Support Analyst
Netradyne
Bengaluru, IND
Full-time
Senior · 3+ years experience
Onsite
Discovered 3 weeks ago
SQLMySQLServiceNowJIRASalesforceREST APIs
Free
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Role Overview
Senior Engineer Technical Support acts as a key First‑level(L1) liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions. You will directly engage with customers to troubleshoot in‑field hardware and software issues related to Netradyne’s connected vehicle platforms. This position plays a critical role in ensuring customer success by providing prompt and accurate resolutions to customer‑reported issues and service requests. The ideal candidate will have strong English communication skills, excellent customer‑relationship abilities, and prior experience supporting international customers (US or UK preferred). As a 24x7x365 operations center, we require candidates who are flexible to work in any shift based on business needs, including weekends (Saturday and/or Sunday)
Key Skills for This Role
SQLMySQLServiceNowJIRASalesforceREST APIs
Full Job Posting
Job Overview
Senior Engineer Technical Support acts as a key First‑level(L1) liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions. You will directly engage with customers to troubleshoot in‑field hardware and software issues related to Netradyne’s connected vehicle platforms. This position plays a critical role in ensuring customer success by providing prompt and accurate resolutions to customer‑reported issues and service requests. The ideal candidate will have strong English communication skills, excellent customer‑relationship abilities, and prior experience supporting international customers (US or UK preferred). As a 24x7x365 operations center, we require candidates who are flexible to work in any shift based on business needs, including weekends (Saturday and/or Sunday)
Key Responsibilities
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- Troubleshoot and resolve customer-reported issues via Teams Meeting, Calls, chat, and remote tools.
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