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Technical Support Manager
Netradyne
Bengaluru, IND
Full-time
Mid · 10+ years experience
Onsite
Discovered 3 days ago
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Roles and Responsibilities
- · Responsible for driving the Customer Support from offshore within the organization.
- · The position would be expected to understand all aspects of the product, proactively debug production issues, and respond to customers.
- · Responsible for monitoring the health of the portal as well as IoT devices.
- · The job requires leading team across shifts to support customers across geographies.
Required Skills & Attributes
- · Three years of relevant experience of leading a team in a technical support or equivalent role.
- · Excellent communication skills (Written and verbal). Should be able to interact with US customers.
- · Well versed with Unix commands.
- · Hands on experience with one of languages like python, shell, java etc.
- · Ability to understand complex technical architecture
- · Strong Ownership
- · Good understanding of Basic computer science fundamentals
- · Ability to address open-ended problems.
- · Experience and knowledge of RDBMS and web applications would be an added plus.
Qualifications and Education Requirements
- BE/ BTECH
- Client + Team handling with expert in technical skills like - scripting,ITIL Process, AWS,SQL ,Unix command
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