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Senior Technical Implementation Specialist

PocketHealth
Remote, CAN
Full-time
Senior · 5+ years experience
Remote
USD 95000-110000 yearly / year
Discovered 3 weeks ago
DICOMHL7PACSRISMirth ConnectLinux
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  • Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments.
  • Design and implement scalable, secure integrations across PACS, EHR, and HL7 interfaces to support clinical workflows.
  • Troubleshoot and resolve complex issues involving DICOM, HL7, VPNs, and secure image routing.
  • Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights.
  • Serve as an escalation point for advanced support and implementation issues.
  • Mentor and guide junior technical services engineers; contribute to onboarding and team skill development.
  • Design and improve internal tools, automation scripts, and monitoring systems for operational efficiency.
  • Develop high-quality technical documentation, SOPs, and knowledge base content.Represent the technical services team in customer meetings and cross-functional projects.
  • 5+ years of experience in a technical services, implementation engineering, or healthcare IT support role, ideally in the medical imaging industry.
  • Advanced knowledge of DICOM, HL7, radiology and clinical workflows.
  • Hands-on experience with PACS/RIS systems, modality configuration, and Mirth Connect (NextGen® Connect).
  • Strong problem-solving skills with the ability to work independently on high-priority technical issues.
  • Comfortable working with Linux, scripting languages (e.g., Bash, Python), and APIs.
  • Excellent communication and collaboration skills — able to work cross-functionally with both technical and non-technical stakeholders.
  • Deep understanding of data privacy and security in healthcare environments (HIPAA, PHIPA, SOC2, etc.).
  • Experience with cloud-based imaging platforms, teleradiology, or interoperability tools (FHIR, IHE).
  • Prior experience working with major PACS/RIS vendors (GE, Sectra, Philips, Change, etc.).
  • Certifications in DICOM, HL7, CIIP, or other healthcare IT standards.

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