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Bilingual Patient Experience Representative (French)

PocketHealth
Remote, CAN
Full-time
Entry · 2+ years experience
Remote
CAD 48000-50000 yearly / year
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  • Ability to work Monday to Friday, 11am-7pm EST OR 12pm-8pm EST
  • Excellent communication skills in French and English (verbal and written)
  • Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
  • Outstanding organizational skills and an ability to juggle multiple tasks
  • Experience with or passion for healthcare would be an asset, but is not required
  • Technical Support experience considered an asset
  • Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
  • Hardworking and eagerly embrace the challenge of solving problems
  • Empathetic and enjoy teaching people at all levels of technical proficiency
  • A standout teammate – someone who believes in working with their team to achieve shared goals
  • Communication skills in Spanish or French (verbal and written) - not required, but would be an asset
  • Patient Support: Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone. You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform.
  • Product Vision: Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform.

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