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Senior Technical Enablement Manager

Zip
Toronto, CAN
Full Time
Senior
5 days ago
Technical EnablementSolutions EngineeringPre salesGongLMSAI Roleplay Tools
Free

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Technical EnablementSolutions EngineeringPre sales
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About The Role

  • Zip is hiring a strategic and hands on Senior Technical Enablement Manager to own the readiness and development experience for our Solutions Engineering organization.
  • This role sits at the intersection of pre sales execution, product expertise, and learning design ensuring our SE team can confidently lead technical discovery, deliver compelling demos, crush the competitive landscape, and drive deals forward with depth and precision.

What You'll Do

  • Design and deliver a structured ramp program for new SEs including covering platform depth, demo certification, discovery methodology, and technical objection handling.
  • Track ramp KPIs and iterate to accelerate time to readiness.
  • Build and maintain a continuous learning program that keeps SEs sharp as the product evolves.
  • Partner with Product and PMM to operationalize new releases, competitive shifts, and messaging updates into field ready training.
  • Own the SE certification framework including demo quality, technical discovery, and RFx readiness.
  • Run bi annual refreshes in partnership with SE leadership and use AI roleplay tools (e.g. LetterAI) to scale practice and coaching.
  • Develop programs that arm SEs with the technical differentiation, industry context, and ERP/integration knowledge (e.g. SAP) needed to win in enterprise deals.
  • Use Gong call intelligence, competency assessments, and win/loss data to identify gaps in technical delivery, narrative quality, and demo effectiveness then build targeted interventions to close those gaps.
  • Act as the connective tissue between SE leadership, PMM, Product, and RevOps to ensure SE enablement is tightly aligned with GTM strategy, product launches, and competitive priorities.
  • Track leading indicators (demo certification pass rates, call quality scores, competitive win rates, early stage conversion) and lagging indicators (win rate, deal velocity, ACV) to demonstrate enablement impact.

What We're Looking For

  • 4–7+ years of experience in technical pre sales enablement, solutions engineering, or a closely related GTM role in a high growth SaaS environment.
  • Deep understanding of the SE function. You know how SEs think, how they prep for technical evaluations, and what separates great demos from average ones.
  • Proven experience building certification programs, technical learning journeys, and demo readiness frameworks.
  • Hands on with tools like Gong, LMS platforms, and AI roleplay tools (e.g. LetterAI).
  • Strong data orientation and comfortable pulling insights from call intelligence and performance data to inform program design.
  • Excellent communication, cross functional influence, and project management skills.
  • High execution bar. You’ll ship programs, iterate fast, and build trust with technical teams.

Perks & Benefits

  • Start up equity
  • Full health, vision & dental coverage
  • Team building events
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan

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