rippling
Senior Systems Engineer
Netrio
Pune, IND
Full-time
Senior · 7+ years experience
Onsite
Discovered 3 weeks ago
Windows ServerActive DirectoryDNSDHCPGroup PolicyVMware
Free
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Windows ServerActive DirectoryDNS
Key Skills for This Role
Windows ServerActive DirectoryDNSDHCPGroup PolicyVMware
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Key Responsibilities
- Escalation Support: Provide advanced troubleshooting and technical support for escalated issues that Tier 1 and Tier 2 teams are unable to resolve, including servers, networks, and critical infrastructure.
- System Administration: Manage and maintain clients' IT environments, including servers, virtualization platforms (VMware, Hyper-V), cloud infrastructure (Azure, AWS), and network configurations.
- Network Management: Configure and troubleshoot firewalls, VPNs, switches, routers, and wireless solutions, ensuring optimal network performance and security.
- Security Management: Implement and manage security solutions, including firewalls, antivirus, endpoint protection, vulnerability management, and patching protocols.
- Project Implementation: Work on large-scale projects such as server migrations, cloud deployments, network overhauls, and security upgrades for our clients.
- Client Consultation: Act as a trusted advisor for clients, providing recommendations and strategic solutions to improve their IT infrastructure and ensure business continuity.
- Documentation: Maintain comprehensive and up-to-date documentation for systems, processes, and client environments.
- Mentorship & Training: Provide guidance, mentorship, and training to Tier 1 and Tier 2 engineers to improve overall team performance.
- Automation & Optimization: Develop scripts and automation workflows to enhance service efficiency, streamline tasks, and reduce manual intervention.
- Vendor Management: Collaborate with hardware and software vendors to resolve issues and manage warranties, renewals, and licensing.
Required Skills & Qualifications:
- Experience: Minimum 7+ years of experience in an IT support role, preferably within an MSP environment.
- Expert-level knowledge of Microsoft Windows Server (Active Directory, DNS, DHCP, Group Policy, etc.)
- Strong experience with virtualization platforms (VMware, Hyper-V).
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