Senior System Administrator

Accountability

DUTIES AND RESPONSIBILITIES

• Own NinjaOne RMM and Microsoft Intune as the technical lead: policy design, configuration profiles, compliance policies, and tenant hygiene.
• Design and operate the patching program for workstations and servers — patch rings, maintenance windows, pilot testing, rollback, and reporting against defined patching goals.
• Own Windows Autopilot provisioning and the standard device baseline, including application packaging and deployment.
• Build the automation layer: PowerShell, RMM scripted remediations, and scheduled routines that resolve common conditions without human involvement.
• Instrument the fleet — monitor system health, performance, capacity, and configuration drift across servers, desktops, and cloud services, with reporting that drives action.
• Drive configuration standards and consistency so junior admins can manage systems confidently and end users get a predictable experience.
• Advanced administration of workstations, servers, and cloud infrastructure.
• Lead administration of enterprise applications and services (Entra ID, Microsoft 365, DNS) and other SaaS platforms, establishing standards for the support tiers to follow.
• Contribute to availability and disaster recovery readiness: auditing systems and backups, defining recovery processes, and developing and testing per-service runbooks.
• Develop security processes and documentation to support new security policies for a growing organization implementing ISO 27001.
• Help oversee managed network infrastructure, including firewalls, switches, and Wi-Fi.
• Enforce and update security policies and compliance controls, using automation to report on posture and assist remediation.
• Serve as the escalation point for complex issues beyond the capabilities of junior admins, providing advanced troubleshooting across software, hardware, and network.
• Partner with our managed service provider to drive continuous alignment on policy, standards, and SLA performance.
• Participate in IT infrastructure projects — migrations, cloud adoption, hardware and software upgrades — including developing and executing project plans.
• Collaborate with stakeholders to align technical work with business needs.
• Mentor junior team members, and build the tooling, standards, and documentation that push resolution down to Tier 1.
• Participate in a limited emergency on-call rotation.

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

PHYSICAL REQUIREMENTS

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.
• Diversity and Inclusion:
• We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.