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Senior Strategic Account Manager, Travel Seller
TPConnects Technologies
Dubai, UAE
Full Time
Senior
2 weeks ago
Account ManagementCustomer SuccessProject ManagementTravel TechnologyNDCGDS
Free
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About the Role
TPConnects Technologies seeks a Senior Strategic Account Manager to manage and grow a portfolio of strategic travel seller accounts. The role requires 5-8+ years of account management experience in travel technology and strong relationship-building skills.
Key Skills for This Role
Account ManagementCustomer SuccessProject ManagementTravel TechnologyNDCGDS
Responsibilities
- Directly manage TPC’s top and most strategic seller accounts, acting as the senior point of contact and trusted advisor
- Build and maintain strong multi‑level relationships with key stakeholders, from the Ops team to executive sponsors
- Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery
- Lead strategic business reviews (QBR), roadmap discussions, and long‑term planning with key clients
- Align internal cross‑functional teams (product, engineering, support, operations) around customer priorities and commitments
- Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust
- Own renewals, commercial discussions, and account growth opportunities within your portfolio
- Monitor account performance, invoicing, and revenue against targets
- Maintain accurate forecasts and account plans
- Contribute to continuous improvement of account management processes and best practices
Requirements
- Strong experience managing strategic or enterprise customer accounts
- Ability to build relationships with both operational teams and senior stakeholders
- Commercial mindset with experience identifying growth opportunities
- Strong project coordination and stakeholder management skills
- Excellent communication, presentation, and negotiation skills
- Highly organised with strong problem solving abilities
- Comfortable working across multiple internal teams in a fast paced environment
- Tools knowledge: MS Office, Confluence, Jira
- Bachelor's or Master's degree
- 5–8+ years of experience in Account Management, Customer Success, Client Services, or Project Management, preferably within the travel technology industry
- Knowledge of travel distribution, GDS, TMCs, airlines, NDC, or related travel technology solutions
- Experience working with enterprise or strategic customers
Full Job Posting
About TPConnects
- TPConnects is a leading SaaS Travel Technology company headquartered in Dubai, UAE.
- We support the industry’s shift toward Modern Airline Retailing through solutions built on IATA’s NDC, One Order, ARM, and IFG standards.
- With over 200 team members representing more than 20+ nationalities across 14 countries.
Main Responsibilities
- Directly manage TPC’s top and most strategic seller accounts, acting as the senior point of contact and trusted advisor.
- Build and maintain strong multi‑level relationships with key stakeholders, from the Ops team to executive sponsors.
- Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery.
- Lead strategic business reviews (QBR), roadmap discussions, and long‑term planning with key clients.
- Align internal cross‑functional teams (product, engineering, support, operations) around customer priorities and commitments.
- Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.
- Own renewals, commercial discussions, and account growth opportunities within your portfolio.
- Monitor account performance, invoicing, and revenue against targets.
- Maintain accurate forecasts and account plans.
- Contribute to continuous improvement of account management processes and best practices.
Role Capabilities and Skills
- Strong experience managing strategic or enterprise customer accounts.
- Ability to build relationships with both operational teams and senior stakeholders.
- Commercial mindset with experience identifying growth opportunities.
- Strong project coordination and stakeholder management skills.
- Excellent communication, presentation, and negotiation skills.
- Highly organised with strong problem solving abilities.
- Comfortable working across multiple internal teams in a fast paced environment.
- Tools knowledge: MS Office, Confluence, Jira.
Background Expectations
- Bachelor's or Master's degree.
- 5–8+ years of experience in Account Management, Customer Success, Client Services, or Project Management, preferably within the travel technology industry.
- Knowledge of travel distribution, GDS, TMCs, airlines, NDC, or related travel technology solutions.
- Experience working with enterprise or strategic customers.
- Previous experience within a travel technology company, airline, GDS, or travel management company is an advantage.
- Experience supporting software implementations or technology projects is beneficial.
- Openness to relocate to Dubai in the future would be considered an advantage.
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