Senior Specialist, IT Performance and Planning
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Key skills for this role
About the Role
CMHC seeks a Senior Specialist to build and evolve IT performance measurement and reporting capabilities. You will define KPIs, create dashboards, and turn data into insights to drive better decisions.
Key Skills for This Role
Responsibilities
- Build and evolve IT performance measurement frameworks, including KPIs, dashboards, and reporting practices
- Design and deliver clear, compelling reports on IT delivery, health, and outcomes
- Analyze complex data to identify trends, risks, and opportunities, and translate into actionable recommendations
- Partner with IT teams and leaders to define performance measures reflecting priorities and business value
- Turn data into clear, concise narratives for leadership
- Improve quality, consistency, and reliability of performance data across multiple sources
- Contribute to planning and operating model discussions with data driven insights
- Continuously improve reporting tools, templates, and practices
Requirements
- Undergraduate degree in IT, business administration, analytics, finance, or related field; equivalent combination considered
- Minimum 7 years of experience in performance reporting, data analysis, or similar role in a complex organization
- Proven experience developing KPIs, dashboards, and reporting solutions for senior audiences
- Strong experience with Power BI or similar tools
- Strong analytical skills and ability to work through ambiguity
- Strong communication skills to translate data into clear insights
- Ability to build relationships and collaborate across teams
- Ability to connect strategy to measurable outcomes
Full Job Posting
About the Role
- Join the IT Performance and Planning team as Senior Specialist, building and evolving IT's performance measurement and reporting capabilities.
- Define meaningful performance indicators, create impactful dashboards, and turn data into insights for better decisions and clearer business outcomes.
What You’ll Do
- Build and evolve IT performance measurement frameworks, including KPIs, dashboards, and reporting practices.
- Design and deliver clear, compelling reports that provide insight into IT delivery, health, and outcomes.
- Analyze complex data to identify trends, risks, and opportunities, and translate them into actionable recommendations.
- Partner with IT teams and leaders to define performance measures that reflect priorities and business value.
- Turn data into clear, concise narratives that help leaders understand what matters and where to act.
- Improve the quality, consistency, and reliability of performance data across multiple sources.
- Contribute to planning and operating model discussions by bringing forward insights grounded in data.
- Continuously improve reporting tools, templates, and practices to make performance information easier to use and understand.
What You Should Have
- An undergraduate degree in IT, business administration, analytics, finance, or a related field; equivalent combination considered.
- A minimum of 7 years of experience in performance reporting, data analysis, or a similar role within a complex organization.
- Proven experience developing KPIs, dashboards, and reporting solutions for senior audiences.
- Strong experience with Power BI (or similar tools), including building dashboards and presenting performance insights.
- Strong analytical skills, with the ability to work through ambiguity and generate meaningful insights from complex data.
- Strong communication skills, with the ability to translate data into clear, compelling insights that influence decisions.
- Demonstrated ability to build relationships, collaborate across teams, and bring stakeholders along in establishing consistent practices.
- Ability to connect strategy to measurable outcomes through performance indicators and reporting.
It Would Be Great If You Also Had
- Experience building or transforming a performance reporting or dashboard function.
- Familiarity with IT operating models, delivery environments, or governance practices.
- Experience driving continuous improvement or standardizing reporting practices.
Benefits
- Annual paid vacation.
- Annual individual performance incentive.
- Defined benefit pension plan.
- Comprehensive group insurance plan from day one.
- Support towards personal and professional growth with training, mentorship and more.
- Inclusive workplace culture and environment.
Workplace and Schedule
- Hybrid position with office locations in Ottawa (ON), Montreal (QC), Toronto (ON).
- Occasional travel required.
About CMHC
- CMHC contributes to a well functioning housing system.
- Committed to diversity, equity, and inclusion; encourages applications from all backgrounds.
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