Senior Specialist - CCU Operator

Role Overview

Operational Monitoring

• Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications.
• Maintain real-time visibility of activities, assets, events, and incidents.
• Identify abnormal conditions and emerging risks and initiate escalation.

Incident Management

• Receive, assess, classify, and log incidents according to approved procedures.
• Coordinate incident response and escalate incidents according to approved matrices.
• Support business continuity and emergency response during major events or disruptions.

Operational Coordination

• Liaise with operational teams, contractors, service providers, control rooms, and stakeholders.
• Facilitate timely communication and accurate information flow between operational entities.
• Provide the Shift Manager with operational updates, status information, and task follow-up.

Reporting and Documentation

• Maintain shift logs, incident records, service updates, and operational reports.
• Prepare daily, weekly, and ad hoc operational reports.
• Conduct structured shift handovers and ensure records are complete, traceable, and retained.

Compliance and Improvement

• Ensure compliance with policies, SOPs, playbooks, escalation mechanisms, and regulatory requirements.
• Participate in readiness reviews, briefings, drills, and exercises.
• Analyze operational information, track KPIs, support lessons learned, and improve procedures.

Team Support

• Guide and support junior CCU Operators.
• Support onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols.
• Promote safety, collaboration, accountability, and operational excellence.

Requirements

• Bachelor's degree in Operations Management, Emergency Management, Engineering, Information Technology, Logistics, Security Management, or a related discipline.
• At least 3 years of experience in a control room, command and control centre, operations centre, emergency operations centre, airport operations control centre, smart city operations environment, or related field.
• Experience working in a 24/7, shift-based operational environment.
• Experience in real-time monitoring, incident logging, operational coordination, and stakeholder communication.

Advantageous Qualifications

• Relevant certifications in incident management, emergency management, command and control operations, or business continuity are advantageous.
• Experience in entertainment, events, transport, facilities, public safety, or other complex operational environments is advantageous.