Senior Solutions Architect

Provides solution consulting, technical architecture and sales support for account opportunities

Provides live demonstrations for customers and sales teams

Develops and maintains technical competency and related certifications for all core products and solutions areas

Performs Strategic Road-mapping Sessions with customers

Participates in User Groups and Conferences as required

May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.)

Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge

Provides timely and accurate deliverables to customers including statements of work and product architectures

Participates in Solution Deliverables at the direction of the Solution Architect These could include: Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models Assuming responsibility for 3 rd Party Quotes and SOW language for area of expertise Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow Participating in Solution/Delivery Assurance and Services Handoff Meetings

These could include: Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models Assuming responsibility for 3 rd Party Quotes and SOW language for area of expertise Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow Participating in Solution/Delivery Assurance and Services Handoff Meetings

Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models

Assuming responsibility for 3 rd Party Quotes and SOW language for area of expertise

Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow

Participating in Solution/Delivery Assurance and Services Handoff Meetings

Ensures productive relationships with manufacturer technical peers

Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

Required Qualifications (Specific to domain expertise)

7-10 years in Collaboration and Customer Experience

Broad and general knowledge of Collaboration, Customer Experience and Infrastructure

Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions

Subject matter expertise related to SIP and Cloud based Services and architectures

Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP

Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.

Required Qualifications

Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint

Excellent presentation skills

Exceptional customer facing skills

Excellent verbal and written communication skills

Excellent relationship and collaboration skills

Certifications or equivalent experience in area of focus

Ability to work independently with minimal direction resulting in an accurate solution architecture for the client

Able to manage multiple simultaneous work assignments

Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology

Accustomed to working in virtual office environment

C1 BENEFITS * 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution * In-vitro Fertility (treatment coverage) * Dental * Vision (2 plans: 12-month and 24-month frames allowance) * FSA Plans (Healthcare, Dependent C are and Limited Purpose) * Pre-tax Commuter Plans * Employer-paid Life Insurance * Employer-paid Short + Term Disability * Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%) * Employee Assistance Plan * Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse * Legal/ID Theft Plans * TeleHealth * Wellness via Omada Health (healthy living solution) * Travel Assistance * Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth * Accident Insurance * Critical Illness Insurance * Hospital Indemnity Insurance * Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement ( EEO Policy Statement ) and/or the current version of the workplace poster ( https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf ; https://www.eeoc.gov/poster )