Senior Solutions Analyst - Microsoft Dynamics

Drive UAT planning and execution, ensuring test coverage reflects real warehouse and production workflows

Identifyprocess gaps and recommend BC configuration or light customization solutions, escalating to development resources when needed

Maintain project documentation, timelines, and status reporting for both technical teams and business leadership

Support change management and end-user training for new BC functionality

Serve as a point of escalation for end users on BC-related process and system questions, providing day-to-day troubleshooting support andidentifyingrecurring issues that point to broader process or configuration improvements

Participate in evaluating BC apps, ISV extensions, and third-party tools forfitwithin a manufacturing/warehouse environment

Skills

Required:

5+ years of experience focused on Microsoft Dynamics 365 Business Central (or NAV) implementations or major enhancements

Demonstrated experience with BC in a warehousing/distribution and/or manufacturing environment (inventory management, bin/location structures, production orders, costing)

Strong analytical skills — comfortable digging into data and processes to diagnose root causes rather than just tracking tickets

Working knowledge of SQL: able to write and interpret queries against BC/SQL Server or Azure SQL databases tovalidatedata and support troubleshooting

Basic familiarity with software development concepts (able to read/follow AL code changes, understand extension architecture, or write simplescripts) —deep development expertise is notrequired, but technical fluency is

Experience managing vendor/ISV relationships and coordinating technical resources (internal or contracted developers, Microsoft partners)

Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences

Preferred:

Experience with formal project management practices (scoping, risk logs, status reporting, UAT planning)

Experience with Business Central warehouse/license plate ISV extensions (e.g., Insight Works)

Familiarity with Power Automate, Power BI, or other Microsoft Power Platform tools

Experience supporting BC in a 24×7 production environment

Exposure to customer-owned inventory models or compliance-driven inventory tracking (e.g., managing inventory on behalf of a customer with its own ERP/SAP requirements)

Experience with EDI, document capture/OCR tools, or third-party payroll/HR integrations

Use AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot) to support light coding tasks such as SQL query writing, AL extension review, and small automation scripts

Apply sound judgment in AI-assisted development — validating AI-generated code/queries before use and escalating complex development work to dedicated developers

Success Criteria

BC projects delivered on time, with requirements that accurately reflect real warehouse and shop-floor operations

Fewer post-go-live surprises because data and process validation happened early and thoroughly

Business stakeholders trust that project updates are clear, honest, and grounded in technical reality

Developers and ISV partners see you as someone who understands the “why” behind requirements, not just a ticket router