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Signifyd protects ecommerce businesses from fraud and abuse with a 100% financial guarantee, using machine learning, big data, and human expertise to help merchants sell more, safely. We work with customers ranging from emerging startups to large-scale enterprises processing millions of transactions, and there's a lot more ground to cover — which means real ownership and real impact for the people building our platform.
Platform Engineering builds and operates the foundational systems that power Signifyd globally — cloud infrastructure, containers and Kubernetes, cloud networking, and security — along with the self-healing automation that keeps our core decision platform running reliably at scale. The team is also responsible for building AI and intelligent automation directly into the platform, from AI-assisted incident response to the infrastructure that reliably runs Signifyd's own AI/ML workloads in production.
As a Staff Software Engineer in Platform Engineering capability, you will play a key leadership role in setting the technical vision and long-term strategy for Signifyd's enterprise cloud infrastructure. You will decide how Signifyd automates, scales, and secures the computing environment behind our core decision platform. You will partner with engineering leaders, Staff+ peers, and cross-functional stakeholders to turn ambiguous, org-wide problems into concrete technical direction, operating with significant autonomy well beyond the scope of any single team. You will also help bring AI and machine learning into how the platform runs itself — intelligent automation, anomaly detection, AI-assisted developer tooling, and the infrastructure needed to run AI/ML workloads reliably at scale.
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Build the future: Define the architectural strategy for integrating LLM-powered, agentic tools across the platform. Set the technical direction for self-healing infrastructure and automated root-cause analysis, influencing multiple teams' roadmaps to cut operational toil and speed up incident resolution.
Evolve the ecosystem: Own the multi-quarter roadmap for our GCP and Kubernetes-based cloud capabilities, balancing developer feedback with emerging cloud technologies and building consensus among senior stakeholders.
Drive operational excellence: Set the standard for SLOs and incident management across the platform, and share ownership of platform health through on-call rotations — using those frontline insights to harden systems at scale.
Embed security: Architect access controls, encryption, and vulnerability management as a foundational platform standard that keeps the platform secure without slowing developer velocity.
Optimize footprint: Set the strategic direction for cloud capacity management and FinOps, delivering efficient scaling and cost transparency that other teams adopt as the standard.
Productize the platform: Own the technical strategy for turning CI/CD (GitHub Actions, TeamCity), deployment (ArgoCD), and build tooling into a cohesive, self-service product — driving Change Failure Rate toward zero across engineering.
Pave the golden path: Define the platform standards built directly into our tooling, so the right way is automatically the fastest and easiest way for every engineer at Signifyd.
Solve systemic problems: Serve as the escalation point for the most complex, ambiguous infrastructure challenges, delivering durable fixes and shaping how other teams approach similar problems.
Champion the culture: Foster a customer-focused engineering culture, mentor engineers at every level, raise the technical bar, and advocate for product-thinking and empathy for the developer experience.
Cloud Platform: Deep, demonstrated mastery of Google Cloud Platform (GCP); AWS experience is a strong plus. Expert-level knowledge of cloud networking, protocols, and security best practices, with a track record of setting standards others follow.
Kubernetes: Extensive expertise in architecting and operating self-managed and cloud-managed Kubernetes environments at scale, including setting Kubernetes strategy across multiple teams.
Data Systems: Proven experience in architecting and scaling data storage and streaming technologies (e.g., PostgreSQL, MySQL, Cassandra, Elasticsearch, Kafka) in ways that shape platform-wide standards.
Coding Proficiency: Strong software development skills in high-level languages (e.g., Python, Go, Java, TypeScript), with a history of setting engineering practices adopted beyond your immediate team.
IaC & GitOps: Demonstrated ability to architect secure, self-service infrastructure using Infrastructure-as-Code (Terraform) and declarative CI/CD pipelines (ArgoCD, GitHub Actions, TeamCity), driving down Change Failure Rate across teams.
AI Tooling: Proficiency with modern AI-assisted development tools (Cursor, GitHub Copilot, Claude), paired with the critical judgment to audit AI-generated code for security, correctness, and long-term maintainability — and to set guidelines for how teams adopt these tools responsibly.
Telemetry: Experience architecting scalable, OpenTelemetry-based monitoring and tracing that helps engineering teams quickly pinpoint bottlenecks and lower MTTR.
Architectural Mindset: Deep, cross-domain expertise in cloud security, cost optimization (FinOps), and performance efficiency, with a demonstrated ability to translate that expertise into technical strategy.
Execution: A track record of driving complex, cross-team technical initiatives to completion in a fast-paced, collaborative environment, with minimal oversight.
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Enterprise fraud-protection software provider helping online retailers prevent fraud, abuse, and chargebacks while approving more orders.
Visit company websiteJobs and hiring trendsUSD 150000-190000 yearly / year
Full-time
Senior
Remote
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