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The Sr. Solutions Architect is a senior technical role at the intersection of fraud prevention, machine learning, and enterprise commerce. You will partner with our largest and most strategic merchants from Fortune 500 retailers and global consumer brands to architect technical solutions that address their complex fraud and data challenges.
This role goes far beyond product demos. You will define how Signifyd integrates with new industries and business models, influence our product and data science roadmap, and co-sell alongside Account Executives at the highest tier of our merchant base. You will partner internally with Product and Data Science to design API architectures and surface the data signals that power our ML models.
Your primary home is our Strategic account tier, comprising a handpicked set of named merchants with at least $2B in annual revenue . You will also provide coverage to large Enterprise merchants with over $500M in annual revenue as pipeline and capacity allow. This is a role for someone who thrives at the intersection of deep technical expertise and real strategic influence.
Partner with Account Executives to drive the end-to-end sales cycle for Enterprise merchants, serving as the primary technical authority from initial discovery through contract execution.
Lead executive-level technical presentations and solution design sessions, building credibility with merchant CTOs, VPs of Engineering, and Heads of Product.
Own the technical validation process, including complex RFPs and high-stakes Proof of Concept (POC) engagements, ensuring a seamless transition from "technical win" to implementation.
Design and architect API integrations tailored to each merchant’s industry, business practices and solution requirements.
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Translate merchant requirements across new industries, payment models, and fulfillment operations into detailed integration schema, data flow designs, and data requirem
Lead technical discovery with merchant engineering and product teams to define integration scope, data requirements, success criteria, and key milestones
Ensure integration designs are scalable, maintainable, and aligned with Signifyd's platform capabilities and API standards
Evaluate the fraud risk profile of novel merchant business models and recommend integration and data strategies most likely to produce strong model performance and financial guarantee eligibility
Consult on data health by defining high-quality training signals for new merchant categories (Marketplace, Subscriptions, BOPIS) to ensure optimal model performance.
Analyze fraud risk profiles for novel business models, recommending integration strategies that maximize model accuracy and financial guarantee eligibility.
Partner with Data Science to validate model performance against merchant-specific datasets, ensuring Signifyd’s decisioning aligns with the client's risk appetite.
Serve as the technical voice of the merchant to Signifyd's Product and Data Science teams surfacing capability gaps, feature opportunities, and data requirements from the field
Contribute meaningfully to the product roadmap with structured, evidence-based recommendations grounded in direct merchant feedback and competitive market dynamics
Partner with Implementation Managers during complex onboardings to ensure continuity between what was architected and what is built
Experience with chargeback representment, dispute resolution, or the acquiring and issuing bank ecosystem
Familiarity with major ecommerce platform architectures; Salesforce Commerce Cloud, Shopify Plus, SAP Commerce, Adobe Commerce, BigCommerce, or comparable
Prior experience at a fraud prevention, payments, identity verification, or risk intelligence company
Background working in or alongside named-account programs serving Fortune 500 retailers or global consumer brands
Program / project management experience whether leading an initiative or co-leading with an internal partner
Travel expected is 25-30% and can fluctuate throughout the year. You will be on-site with merchants and at industry events (NRF, Money20/20, Shoptalk, IRCE)
Internal reach: You will collaborate with Account Executives, Product, Risk and Solution Design and Delivery. This role has real organizational influence beyond deal support
Ramp: Expect a thoughtful 6 month ramp that builds your product depth, internal relationships, and merchant knowledge before you own deals independently
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Enterprise fraud-protection software provider helping online retailers prevent fraud, abuse, and chargebacks while approving more orders.
Visit company websiteJobs and hiring trendsUSD 115000-175000 yearly / year
Full-time
Senior · 5+ years experience
Remote
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