Senior Social Media Specialist
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Key skills for this role
About the Role
SFAI Qatar is seeking a Senior Social Media Specialist in Doha to manage content calendars, develop bilingual content, monitor social media, handle complaints, and prepare performance reports.
Key Skills for This Role
Responsibilities
- Plan, organize, and manage monthly and campaign based social media content calendars across all approved platforms
- Develop, review, and publish social media content in Arabic and English, including captions, scripts, announcements, and campaign messages
- Ensure all content adheres to Client’s tone of voice, branding guidelines, and communication standards
- Coordinate with design, video, and content teams to ensure timely delivery of high quality visual and multimedia assets
- Monitor comments, messages, mentions, and complaints received through social media platforms
- Respond to public inquiries and feedback professionally in accordance with approved response guidelines
- Register, classify, and escalate complaints or sensitive issues to concerned internal departments for follow up and resolution
- Track complaint handling progress and ensure timely closure through coordination with relevant stakeholders
- Monitor social media performance across platforms using analytics and reporting tools
- Prepare monthly social media performance and complaints reports, including insights, trends, risks, and recommendations
Requirements
- Bachelor’s degree in Communications, Media, Marketing, Digital Media, or a related field
- 4–6 years of experience in social media management, digital communication, or content coordination roles
- Proven experience managing multiple social media platforms and campaign based content
- Strong Arabic and English writing, editing, and communication skills
- Experience using social media management, monitoring, and analytics tools
- High attention to detail, accuracy, and commitment to content quality and brand consistency
- Qatar ID (Required)
Full Job Posting
Key Responsibilities
- Plan, organize, and manage monthly and campaign based social media content calendars across all approved platforms.
- Develop, review, and publish social media content in Arabic and English, including captions, scripts, announcements, and campaign messages.
- Ensure all content adheres to Client’s tone of voice, branding guidelines, and communication standards.
- Coordinate with design, video, and content teams to ensure timely delivery of high‑quality visual and multimedia assets.
- Monitor comments, messages, mentions, and complaints received through social media platforms.
- Respond to public inquiries and feedback professionally in accordance with approved response guidelines.
- Register, classify, and escalate complaints or sensitive issues to concerned internal departments for follow‑up and resolution.
- Track complaint handling progress and ensure timely closure through coordination with relevant stakeholders.
- Monitor social media performance across platforms using analytics and reporting tools.
- Prepare monthly social media performance and complaints reports, including insights, trends, risks, and recommendations.
Qualifications & Experience
- Bachelor’s degree in Communications, Media, Marketing, Digital Media, or a related field.
- 4–6 years of experience in social media management, digital communication, or content coordination roles.
- Proven experience managing multiple social media platforms and campaign‑based content.
- Experience in corporate, governmental, or regulated environments is an advantage.
- Strong Arabic and English writing, editing, and communication skills.
- Solid understanding of social media platforms, audience engagement methods, and digital best practices.
- Experience using social media management, monitoring, and analytics tools.
- Strong organization, planning, and time‑management skills with the ability to meet tight deadlines.
- High attention to detail, accuracy, and commitment to content quality and brand consistency.
- Strong coordination and stakeholder management skills.
- Professional, responsive, and capable of handling sensitive public interactions appropriately.
Additional Requirements
- Qatar ID (Required)
Work Location
- In person
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