IT Techno-Functional CRM Specialist
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Key skills for this role
About the Role
SFAI Qatar is looking for an experienced IT Techno-Functional CRM Specialist to deliver solutions using Microsoft Power Platform, Dynamics 365, and Azure. The role requires 7+ years of experience, Dynamics 365 CRM certification, and expertise in low-code/no-code development, business analysis, and project management.
Key Skills for This Role
Responsibilities
- Apply low code/no code development skills with Microsoft Power Platform, Dynamics 365, Azure, and data analytics technology to deliver solutions to QFZ Business users
- Work independently or with the application team on Power Platform development and implementation projects including requirements definition, design, configuration, customization, testing, integration, analytics and reporting, and support
- Analyze and understand QFZ business processes, objectives, and challenges and help implement solutions
- Conduct functional workshops with QFZ stakeholders and design appropriate solutions
- Work with the application team to develop Power Platform offerings for multiple QFZ business users
- Ensure implementation of best practices based on Microsoft Dynamics 365 standards and supported configuration/customizations
- Maximize usage of Dynamics 365 CRM OOB features and provide technical design or develop/customize solution approach for identified gaps
- Build, configure and maintain Dynamics 365 CRM QFZ Investor Portal components (Security roles, views, forms, Business rules)
- Manage Dynamics 365 CRM QFZ Investor Portal Business Processes and Requests engine
- Configure Dynamics 365 CRM QFZ Investor Portal Process templates, steps, price items and documents
- Generate reports in Dynamics 365 CRM
- Manage Dynamics 365 CRM – QFZ Investor Portal plugins, eservice framework and other components
Requirements
- Bachelor's degree
- 7+ years of experience
- Microsoft Dynamics 365 CRM Certification
- Extensive experience in Microsoft Power Platform – MS PowerApps, Power Automate, Power BI, Dynamics 365 CRM and Data verse
- Experience in analysis, design, development, testing and implementation of enterprise scale apps
- Proven end to end implementation experience in Dynamics CRM configuration, customization, workflows, dashboards, forms, views, integration, plugin development, report development
- Detailed knowledge of Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation
- Good understanding of Dynamics 365 Common Data Service and Common Data Model
- Knowledge and understanding of .NET framework including ASP.NET and C# code
- Understanding PowerApps formulas and development methods
- Experience automating business processes with Power Automate
- Experience with API or rest services integrations
Full Job Posting
Key Responsibilities
- Apply low code/no code development skills with Microsoft Power Platform, Dynamics 365, Azure, and data analytics technology to deliver solutions to QFZ Business users.
- Work independently or with the application team on a variety of aspects of Power Platform development and implementation projects including requirements definition, design, configuration, customization, testing, integration, analytics and reporting, and support.
- Analyze and understand QFZ business processes, objectives, and challenges and then help implement solutions to address these.
- Conduct functional workshops with QFZ stakeholders, and design appropriate solutions.
- Work with the application team to develop Power Platform offerings that can be delivered to multiple QFZ business users.
- Ensure the implementation of best practices based on Microsoft Dynamics 365 standards and supported configuration/ customizations.
- Maximize usage of Dynamics 365 CRM OOB features and provide technical design or develop/customize solution approach for identified gaps.
- Build, configure and maintain Dynamics 365 CRM QFZ Investor Portal components (Security roles, views, forms, Business rules…).
- Manage Dynamics 365 CRM QFZ Investor Portal Business Processes and Requests engine.
- Configure Dynamics 365 CRM QFZ Investor Portal Process templates, steps, price items and documents.
- Generate reports in Dynamics 365 CRM.
- Manage Dynamics 365 CRM – QFZ Investor Portal plugins, eservice framework and other components.
Required Skills and Competencies
- Extensive experience in Microsoft Power Platform – MS PowerApps, Power Automate, Power BI, Dynamics 365 CRM and Data verse
- Experience in analysis, design, development, testing and implementation of enterprise scale apps.
- Experience developing different PowerApps solution models (canvas, model driven, portal) as well as enhancing existing apps.
- Proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must.
- Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation.
- Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customizations and development of Business Data Models for different solutions.
- Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows).
- Understanding PowerApps formulas and development methods.
- Experience automating business processes with Power Automate.
- Knowledge of Azure DevOps is a plus.
- Ability to create custom connectors for Power Automate.
- Experience with API or rest services integrations.
Qualifications
- Bachelor’s degree
- 7+ years of experience
- Microsoft Dynamics 365 CRM Certification.
- Microsoft Power Platform Certification (Preferred)
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