Senior Renewals Manager

Define and continuously improve how renewals run across our auto-renew, partner, and direct customer types.

Turn a good but inconsistent set of practices into one clear, documented process that scales across the team.

Own the renewal timeline end-to-end so nothing slips: kickoff, quote, negotiation, signature, close.

Make our renewal forecast something leadership can trust week to week.

Own the data hygiene forecasts depend on: clean dates, stages, risk signals, and renewal outcomes captured consistently.

Build the reporting and cadence that surface at-risk renewals early, with enough lead time to act.

Generate quotes and order forms for every renewal.

Drive the paperwork: send, track, and confirm signed orders back, on time.

Keep renewal records accurate and in sync across our CRM and CS platform.

Reduce manual renewal work everywhere you can: order form generation, system sync, risk flagging, reminders.

Every hour of admin you take off a CSM's plate is time they give back to customers.

Gross revenue retention holds at or above target.

Renewal uplift targets are met consistently across the base.

Renewal forecast accuracy improves and stays reliable quarter to quarter.

On-time renewal rate goes up. Fewer scrambles, fewer surprises.

CSMs spend measurably less time on renewal admin.

You've built or run a renewals or revenue operations motion before, ideally in B2B SaaS.

You can lead a commercial conversation. You're comfortable presenting a renewal, holding the line on uplift, and working through pricing objections. You own the number on the renewals you run.

You're fluent in a CRM and a customer success platform. We use HubSpot and Pylon; deep experience with either is a plus, and the ability to pick up new tools quickly is a must.

You think in systems. Handed a messy, manual workflow, your instinct is to make it clean, documented, and repeatable.

You're comfortable with data. You care about hygiene, you can build a forecast, and you notice when the numbers don't add up.

You can automate. You don't need to be an engineer, but you reach for tooling to kill repetitive work, whether that's templates, syncs, or light no-code automation.

You're organized and dependable. Renewals live and die by follow-through, and you're the person who doesn't let things slip.

You partner well and stay in your lane: you own the renewal, the AE owns expansion, the CSM owns the relationship and value.

Experience with technical or infrastructure products, or selling to technical buyers.

Experience with a support platform (we use Pylon) and a data warehouse for reporting.

A track record of standing up a deal desk or renewals function from scratch.

This is not an expansion or upsell role. Net-new growth is owned by our Account Executives. Your commercial focus is the renewal itself, retention and uplift, not new products or seats.

This is not a people-management role today. It's a hands-on IC seat with room to grow into broader ownership as we scale.

The person who thrives here is an operator who can also carry a renewal conversation: equal parts systems builder and commercial owner. Not a pure closer, and not a pure analyst.

NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.

NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.

NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

We own and solve problems with high attention to detail.

Our open source contributors, users, customers & team are all part of our community. When our community wins, we win.

We prioritize simplicity and think twice before adding complexity

Clear communication helps keep our team aligned and collaborating smoothly.

NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.