Senior Relationship Officer.Injaz - RBG - CC_Balance Builder.Retail Banking Group
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mashreq is seeking a Senior Relationship Officer to drive credit card acquisition and portfolio growth in Abu Dhabi. The role involves selling credit cards and balance-building products through calls and meetings, achieving sales targets, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Sell Credit Cards and drive balance building products such as Balance Transfer and Easy Cash
- Engage customers through calls and direct meetings to identify needs and convert opportunities into sales
- Promote appropriate credit card and balance building solutions aligned with customer profiles
- Achieve assigned sales, revenue, and productivity targets
- Ensure accurate documentation and adherence to internal policies and regulatory guidelines
- Deliver a high standard of customer service while supporting portfolio growth
Requirements
- University Graduate
- 1 2 years experience in similar work environment
- Excellent people management skills
- Strong sales and customer focus
- Ability to think creatively and work under pressure
- Excellent presentation skills
- Good team player with result driven attitude
- Business sensitive
- Analytical and computer skills
- Adaptable and versatile
Full Job Posting
Job Purpose
- To drive credit card acquisition and portfolio growth by effectively selling credit cards and balance‑building products such as Balance Transfer and Easy Cash through customer calls and direct meetings, while ensuring compliance with policies, quality sales standards, and superior customer experienc
Key Result Areas
- Sell Credit Cards and drive balance‑building products such as Balance Transfer and Easy Cash.
- Engage customers through calls and direct meetings to identify needs and convert opportunities into sales.
- Promote appropriate credit card and balance‑building solutions aligned with customer profiles.
- Achieve assigned sales, revenue, and productivity targets.
- Ensure accurate documentation and adherence to internal policies and regulatory guidelines.
- Deliver a high standard of customer service while supporting portfolio growth.
Operating Environment
- Operate in a call center environment.
- Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up.
Problem Solving
- Recommendations to management for process improvement through root cause analysis.
- Real time crisis management, ownership and problem resolution.
- Resolve working issues within the team as well as between telesales and other units.
- Resolve customer related issues.
Decision Making Authority & Responsibility
- Conducting appraisal performance / MBO reviews for self.
- Position quota decision in lead generation and adjustments to accommodate changes in process.
- Required to make decision on any matter relating to improving leads and customer satisfaction.
Knowledge, Skills and Experience
- University Graduate.
- Excellent people management skills.
- 1 2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mashreq
Officer, Payment Operations.OPS - Inward Remittances Centre.Operations Group
Abu Dhabi, UAE
Mashreq is seeking an Officer for Payment Operations in the Inward Remittances Centre in Abu Dhabi. The role involves first-level checking and scrutiny of outward payments, inward payments, clearing, collections, payroll
Senior Customer Service Officer.CXC - RBG - Direct Banking Center.Client Experience and Conduct Group
Abu Dhabi, UAE
Mashreq is hiring a Senior Customer Service Officer for its Direct Banking Center in Abu Dhabi. The role involves handling inbound and outbound calls, chat, and email to assist customers with banking needs, resolve issue
Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group
Abu Dhabi, UAE
Mashreq is seeking a Credit Operations Officer to handle loan document verification, disbursement, and servicing for mortgage, SME, and auto loans. The role requires 1-3 years of experience in banking operations and stro
SEVP - Traded & Treasury Credit Risk.CM Corporate Credit.Credit Management
Abu Dhabi, UAE
Mashreq seeks an SEVP to lead Traded and Treasury Credit Risk frameworks across all geographies. The role manages end-to-end credit lifecycle for counterparty credit risk from Treasury, Markets, and Trading activities, r
Relationship Manager, Deposits & employee banking.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Abu Dhabi, UAE
Mashreq is seeking a Relationship Manager for the Emirati Deposits Team in Abu Dhabi. The role focuses on onboarding quality clients for liability products, including deposits, personal loans, cards, and insurance, while
VP Learning & Development (UAE National)
Abu Dhabi, UAE
Mashreq seeks a VP of Learning & Development to lead the learning strategy for the bank. The role requires 15+ years of L&D experience, expertise in training needs analysis, and strong stakeholder management. This is a s
Senior Officer, Trade Operations.Injaz - FTC
Abu Dhabi, UAE
Mashreq is seeking a Senior Officer for Trade Operations in Abu Dhabi. The role involves due diligence on shipping documents for Letters of Credit and collections, vendor invoice checking, reconciliation, UAT on trade sy
Account Manager, Business Banking.RBU - Muraqabat branch - Business Banking.41.Retail Banking Group
Abu Dhabi, UAE
Manage a set of existing Small Enterprise relationships and originate new SE relationships in business communities. Achieve financial and non-financial objectives by meeting borrowing and non-borrowing needs of customers
Officer, Payment Operations.OPS - Inward Remittances Centre.Operations Group
Abu Dhabi, UAE
Senior Customer Service Officer.CXC - RBG - Direct Banking Center.Client Experience and Conduct Group
Abu Dhabi, UAE
Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group
Abu Dhabi, UAE
SEVP - Traded & Treasury Credit Risk.CM Corporate Credit.Credit Management
Abu Dhabi, UAE
Relationship Manager, Deposits & employee banking.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Abu Dhabi, UAE
VP Learning & Development (UAE National)
Abu Dhabi, UAE
Senior Officer, Trade Operations.Injaz - FTC
Abu Dhabi, UAE
Account Manager, Business Banking.RBU - Muraqabat branch - Business Banking.41.Retail Banking Group
Abu Dhabi, UAE