Senior Relationship Officer
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Key skills for this role
About the Role
A leading bank is hiring a Senior Relationship Banking Officer for its Al Dhafra, Abu Dhabi branch. The role involves delivering advanced branch banking services, handling complex transactions, supporting priority customers, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Deliver advanced branch banking and customer service support
- Handle complex and high value cash and non cash transactions
- Support priority customers and maintain strong client relationships
- Manage escalated customer requests and resolve service issues efficiently
- Assess customer needs and recommend suitable banking solutions
- Ensure compliance with internal policies, operational controls, and regulatory requirements
- Maintain high service quality standards and operational accuracy
- Identify business development and cross selling opportunities
Requirements
- UAE National (to comply with Emiratisation)
- Minimum qualification: Diploma or higher (high school not accepted)
- Minimum 4 years’ experience in retail or branch banking, customer service, or banking operations
- Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing
- Experience handling priority clients, escalations, and high value or complex transactions
- Proficient in banking systems, digital channels, and Microsoft Office
- Strong communication, multitasking, and time management skills
- Willing to work in mall/shift based branches (6 days per week, 6 hours per day) with rotating shifts
- Available for face to face interviews in the location mentioned
Full Job Posting
Role Overview
- Kinetic is working with a leading Bank hiring a Senior Relationship Banking Officer
- Based in Al Dhafra, Abu Dhabi
Key Responsibilities
- Delivering advanced branch banking and customer service support
- Handling complex and high value cash and non cash transactions
- Supporting priority customers and maintaining strong client relationships
- Managing escalated customer requests and resolving service issues efficiently
- Assessing customer needs and recommending suitable banking solutions
- Ensuring compliance with internal policies, operational controls, and regulatory requirements
- Maintaining high service quality standards and operational accuracy
- Identifying business development and cross selling opportunities
Requirements
- To comply with Emiratisation, our client is required to hire a UAE National for this position
- Minimum qualification: Diploma or higher (high school not accepted)
- Must be willing to work in mall/shift based branches (6 days per week, 6 hours per day) with rotating shifts
- Minimum 4 years’ experience in retail or branch banking, customer service, or banking operations
- Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing
- Experience handling priority clients, escalations, and high value or complex transactions
- Proficient in banking systems, digital channels, and Microsoft Office
- Strong communication, multitasking, and time management skills
- Excellent written and oral communication skills
- Applicants should be available for face to face interviews in the location mentioned above
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