Senior Project Manager, Government Solutions

Role Overview

Project Delivery and Governance

• Lead implementation projects from contract signature through go-live and post-implementation support.
• Own scope, timelines, milestones, budgets, risks, project plans, and delivery outcomes.
• Ensure delivery aligns with contractual commitments, customer expectations, and acceptance criteria.
• Monitor project performance and identify risks, blockers, and dependencies.

Customer and Stakeholder Management

• Act as the primary delivery contact for government customers and strategic partners.
• Build relationships with technical, operational, and executive stakeholders.
• Facilitate governance meetings, status updates, and executive reporting.
• Manage expectations and proactively resolve delivery issues and risks.

Cross-Functional Delivery

• Partner with Product, Engineering, and Technical teams to translate customer requirements into delivery plans.
• Coordinate internal and external stakeholders throughout implementation.
• Support deployment of AI-powered planning and permitting solutions.

Change and Adoption

• Drive stakeholder alignment, process redesign support, training coordination, and end-user adoption.
• Help customers navigate organizational and operational change from digital transformation initiatives.

Continuous Improvement

• Ensure milestones and customer acceptance criteria support invoicing and revenue recognition.
• Improve delivery frameworks, implementation methodologies, and operational processes.
• Manage multiple concurrent projects across Canada, Australia, and the United States.

Required Experience

• 8+ years in project management, implementation management, or program delivery in a customer-facing technology environment.
• Experience delivering enterprise SaaS, software implementation, or digital transformation projects.
• Experience managing complex stakeholder environments across teams and seniority levels.
• Strong understanding of Agile, Waterfall, or hybrid delivery approaches.
• Strong communication, facilitation, stakeholder management, risk, timeline, and budget management skills.
• Experience working with technical, product, and engineering teams.
• Ability to manage concurrent projects across time zones and distributed teams.

Preferred Experience and Education

• Experience with Canadian municipal governments, public sector organizations, or regulated industries is preferred.
• Change management, digital transformation, GovTech, PropTech, urban planning, infrastructure, or smart city experience is preferred.
• Familiarity with MFIPPA, FIPPA, FOIP, or equivalent privacy frameworks is preferred.
• Knowledge of permitting, planning, development, or land-use processes is an asset.
• A relevant bachelor’s degree is preferred; project management certifications are highly regarded.

Workplace and Location

• The description contains conflicting workplace statements: an opening header says hybrid, while the location section says fully remote within Canada.
• The stated location is Remote — Canada, with occasional travel for customer meetings, conferences, and team collaboration.
• Candidates must be legally authorized to work in Canada.

Benefits and Culture

• The company describes meaningful work, AI technology, a collaborative global team, career development, competitive compensation, bonus opportunity, and comprehensive benefits.