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Senior Program Manager - Business Operations & Delivery Solutions Team
BC Hydro
Vancouver, CAN
Full-time
Mid-Senior
Onsite
Discovered 4 days ago
Program managementProject managementBusiness operationsCustomer service operationsTechnology roadmappingOperational transformation
Free
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Role Overview
The Senior Program Manager is a team lead position within the Business Operations & Delivery Solutions team.
The role leads complex, cross-organizational initiatives and flagship projects supporting evolving Customer Operations business needs.
Key Skills for This Role
Program managementProject managementBusiness operationsCustomer service operationsTechnology roadmappingOperational transformation
Full Job Posting
About the Job
The Senior Program Manager is a team lead position within the Business Operations & Delivery Solutions team.
The role leads complex, cross-organizational initiatives and flagship projects supporting evolving Customer Operations business needs.
Position Details
- Job location: Vancouver, British Columbia.
- Employment type: Permanent.
- Hours of work: Full-time, 37.5 hours per week.
- Annual salary: CAD 131,100 to CAD 165,800.
- One position is available, with a closing date of September 18, 2026.
What You'll Do
- Provide customer technology leadership and business relationship management through strategic guidance, mentorship, and technical expertise.
- Lead new programs and initiatives involving significant financial or corporate risks and broad customer impact.
- Lead complex program strategies, technology roadmaps, and business roadmaps affecting BC Hydro customer services.
- Lead multidisciplinary teams executing projects and programs in the Customer Service portfolio.
- Evaluate and implement government policy changes affecting customer programs and drive sustainable organizational adoption.
- Seek and implement innovative programs and services to reduce internal costs and keep customer rates affordable.
- Negotiate agreements and develop strategic partnerships with third-party business partners.
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