Senior Product Support Professional (788470)

About this opportunity

What you will do

• Provide expert competence on RAN products
• Foster close collaboration within our development community to bring Design closer to customers.
• Identify faults, applying troubleshooting techniques across RAN Field Solutions.
• Drive and take part in integration activities
• Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams.
• Provide on-site and remote technical deployment support and integration when required
• Drive major improvement/innovation initiatives and knowledge sharing activities,
• Drive Field Observability and Supportability into RAN solutions.
• Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows

The skills you bring

• Strong e2e RAN hands-on troubleshooting expertise, (field/test/integration/development).
• RAN SW system understanding (for example, KPI step functions, Layer 1-3 SW subsystems and troubleshooting RAN feature correlations)
• BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science)
• RAN SW Development/maintenance experience.
• Cloud Native and/or Open RAN competence experience, or strong foundation to learn.
• Experience in Cloud Security and observability (including but not limited to cluster monitoring, log aggregation solutions, access control principles etc.)
• Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things
• Delivering results, customer-first mindset, high degree of flexibility to work in a changing environment.
• Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management.
• Strong English speaking and writing skills is an asset.
• Strong experience and proven track record in working across organizations; excellent interpersonal skills: ability to work well with people and network effectively.
• Creativity, can-do attitude and out-of-the-box thinking

Why join Ericsson?

Compensation and Benefits at Ericsson

• At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
• Your Pay The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
• The salary range for this position is

Short-Term Variable Compensation Plan

• Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
• Your Health Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
• Your Financial Security We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
• Your Time Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

• Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.