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Senior Product Manager
Phoenix
Toronto, CAN
Full Time
Senior
Onsite
Today
Product ManagementStrategyRoadmap PlanningCross functional CollaborationSystems ThinkingData Analysis
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Product ManagementStrategyRoadmap Planning
About the Role
Phoenix is seeking a Senior Product Manager to own and evolve critical areas of the patient experience on its telehealth platform. The role involves defining strategy, roadmap, and execution across patient trust, growth, and operational excellence.
Key Skills for This Role
Product ManagementStrategyRoadmap PlanningCross functional CollaborationSystems ThinkingData Analysis
Responsibilities
- Own significant product areas end to end, defining strategy, roadmap, and execution across multiple initiatives
- Independently identify product opportunities through customer insights, data, operational feedback, and first principles thinking
- Translate company objectives into clear product strategies, prioritization decisions, and measurable outcomes
- Lead discovery, shaping, delivery, and post launch iteration for complex, cross functional initiatives
- Write thoughtful product briefs that provide engineering and design with the context needed to make strong implementation decisions
- Drive alignment across engineering, design, clinical operations, pharmacy operations, CX, marketing, and leadership
- Navigate ambiguity and make informed tradeoffs between customer value, technical complexity, operational impact, and business priorities
- Apply Shape Up methodologies to shape projects, define appetite, surface risks, and maintain execution momentum
- Evolve internal operational tooling across patient operations, fulfillment, support, billing, and clinical administration
- Use quantitative and qualitative data to evaluate product performance, validate hypotheses, and continuously improve outcomes
Requirements
- 5–8+ years of Product Management experience owning complex product areas from strategy through execution
- Demonstrated success independently leading high impact, cross functional initiatives with measurable business outcomes
- Experience defining strategy and prioritization for a meaningful product area
- Exceptional systems thinking
- Experience building or improving operationally complex products, including internal tooling or workflow heavy experiences
- Strong written communication skills
- Familiarity with Shape Up, JTBD, or similar product frameworks
- Background in healthcare, fintech, logistics, or other trust sensitive environments is a strong asset
Full Job Posting
About Phoenix
- Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian.
- We are a team of creative problem solvers who move deliberately and collaborate in person.
About The Role
- We are seeking a Senior Product Manager to own and evolve critical areas of Phoenix & Raven's patient experience.
- This role functions across patient trust, growth, and operational excellence, leading strategy, roadmap development, and execution within core patient experiences and care flows throughout the platform.
- Working on site, you'll partner closely with our Principal Product Manager and VP of Product to translate company strategy into tangible outcomes.
- Success in this role means taking ownership of complex problem spaces, creating momentum across multiple initiatives, and consistently shipping high quality experiences.
What You'll Do To Support The Company Mission
- Own significant product areas end to end, defining strategy, roadmap, and execution across multiple initiatives.
- Independently identify product opportunities through customer insights, data, operational feedback, and first principles thinking.
- Translate company objectives into clear product strategies, prioritization decisions, and measurable outcomes.
- Partner with the Principal Product Manager and VP of Product to shape long term product direction while independently executing against strategic priorities.
- Lead discovery, shaping, delivery, and post launch iteration for complex, cross functional initiatives.
- Write thoughtful product briefs that provide engineering and design with the context needed to make strong implementation decisions.
- Drive alignment across engineering, design, clinical operations, pharmacy operations, CX, marketing, and leadership to deliver high impact work with minimal oversight.
- Navigate ambiguity and make informed tradeoffs between customer value, technical complexity, operational impact, and business priorities.
- Apply Shape Up methodologies to shape projects, define appetite, surface risks, and maintain execution momentum.
- Apply first principles thinking and JTBD frameworks to deeply understand patient motivations and translate insights into product decisions.
- Drive roadmap planning by proactively identifying opportunities, dependencies, sequencing, and investment tradeoffs across your product area.
- Evolve internal operational tooling across patient operations, fulfillment, support, billing, and clinical administration to improve scalability and efficiency.
What will help you succeed in the role
- 5–8+ years of Product Management experience owning complex product areas from strategy through execution.
- Demonstrated success independently leading high impact, cross functional initiatives with measurable business outcomes.
- Experience defining strategy and prioritization for a meaningful product area, not just executing against an existing roadmap.
- Exceptional systems thinking — you naturally consider workflows, operational complexity, edge cases, scalability, and downstream impacts.
- Experience building or improving operationally complex products, including internal tooling, back office systems, or workflow heavy experiences.
- Ability to create clarity in ambiguous environments and move work forward without waiting for direction.
- Strong written communication — you produce concise, thoughtful briefs and documentation that enable teams to make better decisions.
- Comfortable influencing senior stakeholders and building alignment across multiple disciplines and competing priorities.
- Familiarity with Shape Up, JTBD, or similarly pragmatic product frameworks.
- Genuine curiosity — you actively experiment with AI tools (Claude, ChatGPT, Cursor, etc.) and have a visible track record of side projects, prototypes, or self initiated builds.
- Deep empathy for patients and users — you understand that trust, clarity, and reliability matter as much as feature velocity.
- Strong technical fluency — you collaborate effectively with engineers on architecture, scope, sequencing, and technical tradeoffs without needing to be an engineer yourself.
Why Work at Phoenix?
- A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient centric care for Canadians.
- Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth.
- Collaborative On Site Culture: Our teams work together in person at our downtown Toronto HQ or Richmond pharmacy.
- Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Benefits include standard healthcare coverage, a remote first holiday season, and holistic wellbeing support.
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