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Product Manager
Phoenix
Toronto, CAN
Full Time
Mid
Onsite
1 weeks ago
Product ManagementShape UpJTBDData AnalysisSQLAI Tools
Free
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Product ManagementShape UpJTBD
About the Role
Phoenix is seeking an Intermediate Product Manager to build a best-in-class consumer-grade digital experience for its telehealth platform. You will own product workstreams end-to-end, coordinate across engineering, clinical ops, and marketing, and use frameworks like Shape Up and JTBD to drive strategy and execution.
Key Skills for This Role
Product ManagementShape UpJTBDData AnalysisSQLAI Tools
Responsibilities
- Own product workstreams end to end discovery, delivery, and post launch iteration
- Write clear, well scoped briefs that give engineering and design the context to execute confidently
- Coordinate across engineering, clinical and pharmacy ops, CX, and marketing to move initiatives forward
- Translate patient and business needs into defined product opportunities that improve activation, retention, and LTV
- Use Shape Up methodologies to shape projects, define appetite, identify risks, and maintain execution momentum
- Apply first principles thinking and JTBD frameworks to understand patient motivations and translate insights into product decisions
- Help drive roadmap planning by surfacing dependencies, tradeoffs, and pragmatic sequencing
- Support and evolve back office tooling across patient operations, fulfillment, support, billing, and clinical administration
- Maintain strong documentation so decisions, requirements, and process knowledge stay accessible
- Partner with engineering to balance growth with platform stability, data integrity, and patient safety
- Identify opportunities for AI assisted automation across product workflows, internal tooling, and support operations
Requirements
- 4 6 years in Product Management, shipping meaningful workstreams from concept to production
- Strong systems thinking workflows, edge cases, operational impact, and scalability
- Experience with operationally complex products: admin tooling, back office systems, cross functional process coordination
- Comfort creating clarity in ambiguous, fast moving environments
- Clear written communication briefs, specs, and decisions that are concise and actionable
- Data fluency define success metrics, evaluate outcomes, and let data inform prioritization
- Commercial awareness connect product decisions to activation, retention, and business performance
- Low ego, high ownership
- Background in healthcare, fintech, logistics, or other trust sensitive, operationally intensive environments is a strong asset
Full Job Posting
About Phoenix
- Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian.
- We are a team of creative problem solvers who move deliberately and collaborate in person.
About The Role
- We are seeking an Intermediate Product Manager to help build a best in class consumer grade digital experience.
- This role will contribute to strategy, roadmap development, and execution across Phoenix & Raven’s core patient experiences and care flows.
- You will work onsite within an experienced product team and contribute directly to patient facing experiences across web and mobile.
What You’ll Do To Support The Company Mission
- Own product workstreams end to end discovery, delivery, and post launch iteration.
- Write clear, well scoped briefs that give engineering and design the context to execute confidently.
- Coordinate across engineering, clinical and pharmacy ops, CX, and marketing to move initiatives forward without bottlenecks.
- Translate patient and business needs into defined product opportunities that improve activation, retention, and LTV.
- Use Shape Up methodologies to shape projects, define appetite, identify risks, and maintain execution momentum.
- Apply first principles thinking and JTBD frameworks to understand patient motivations and translate insights into product decisions.
- Help drive roadmap planning by surfacing dependencies, tradeoffs, and pragmatic sequencing.
- Support and evolve back office tooling across patient operations, fulfillment, support, billing, and clinical administration.
- Maintain strong documentation so decisions, requirements, and process knowledge stay accessible.
- Partner with engineering to balance growth with platform stability, data integrity, and patient safety.
- Identify opportunities for AI assisted automation across product workflows, internal tooling, and support operations.
What Will Help You Succeed In The Role
- 4–6 years in Product Management, shipping meaningful workstreams from concept to production.
- Strong systems thinking workflows, edge cases, operational impact, and scalability come naturally to you.
- Experience with operationally complex products: admin tooling, back office systems, cross functional process coordination.
- Comfort creating clarity in ambiguous, fast moving environments you don't wait for structure to be handed to you.
- Clear written communication briefs, specs, and decisions that are concise and actionable.
- Familiarity with Shape Up, JTBD, or similarly pragmatic frameworks a plus.
- Genuine curiosity you actively experiment with AI tools (Claude, ChatGPT, Cursor, etc.) and have a visible track record of side projects, prototypes, or self initiated builds.
- Empathy for patients and users you think seriously about the people using the product, their anxieties, motivations, and what's actually at stake for them.
- Ability to navigate technical tradeoffs and collaborate effectively with engineers on scope and sequencing.
- Data fluency you define success metrics, evaluate outcomes, and let data inform prioritization.
- Commercial awareness you connect product decisions to activation, retention, and business performance.
- Low ego, high ownership.
Why Work at Phoenix?
- A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient centric care for Canadians.
- Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business.
- Collaborative On Site Culture: Our teams work together in person at our downtown Toronto HQ or Richmond pharmacy.
- Competitive Pay, Real Benefits: Compensation bands backed by real market data; benefits include healthcare coverage, remote first holiday season, wellbeing allowance, and flexible additional time off.
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