Senior Process Associate - Invoice Processing, Finance and SCM (IN)

• Follow up with customers via email or phone for overdue payments. • Send standard payment reminders and dunning letters. • Update payment status and notes in the collections system. • Escalate unresolved or complex issues to senior team members. • Track and follow up on short payments and unapplied cash. • Maintain accurate records of customer interactions and commitments. • Assist in reconciling customer accounts with the cash application team. • Generate and review daily aging reports for assigned accounts.

• Basic Communication Skills: Ability to professionally follow up with customers via email or phone. • Attention to Detail: Accurate logging of payment status and customer interactions. • Time Management: Capable of handling a high volume of accounts and follow-ups. • ERP/Collections Tool Familiarity: Basic knowledge of systems like SAP, Oracle, or GetPaid. • Customer Service Orientation: Polite and persistent approach to collections. • Understanding of Aging Reports: Ability to interpret and act on overdue account data. • Team Collaboration: Works well with peers and escalates issues appropriately.

B.Com Or Bba Degree Is Required. 2. Optional But Valuable Certifications In Accounts Payable Or Financial Operations

1 - 2 year of experiance