Senior Principal Customer Onboarding Manager

You will operate independently across high-complexity enterprise and global customer engagements. You will frequently work through ambiguity, competing stakeholder priorities, changing timelines, and executive escalations.

The Project Manager owns the project plan and delivery coordination. Technical specialists own architecture and implementation decisions. You own customer alignment, business-value continuity, adoption readiness, executive governance, customer health, and the transition into long-term success.

Own relationship continuity from sales transition and kickoff through implementation, go-live, adoption readiness, and handoff to the ongoing Customer Success and Support teams.

Establish executive governance and lead Business Value Reviews and executive alignment sessions connecting implementation progress to the outcomes that led the customer to choose Nasuni.

Maintain an executive-level view of customer health, sentiment, organizational readiness, stakeholder alignment, and risk alongside the technical project plan.

Work effectively with very large, multi-stakeholder enterprises where implementation decisions may affect multiple business units, regions, workflows, or executive constituencies.

Translate technical decisions, dependencies, scope changes, and timeline shifts into clear business implications, options, and recommendations.

Anticipate the impact of new workflows on people and processes and lead customer conversations around adoption, communications, readiness, and organizational change.

Lead customer-facing escalations, bring the appropriate Nasuni and customer leaders together, clarify decisions, and ensure customer-impacting commitments are carried through.

Maintain commercial awareness throughout onboarding by understanding the original business case, customer priorities, relationship health, and potential downstream implications without replacing Sales or Account Management ownership.

Ensure Customer Success and Support inherit the business context, executive relationships, commitments, risks, adoption plan, and customer history required for a strong transition.

Identify patterns across engagements and improve onboarding playbooks, executive governance practices, customer-health signals, and change-readiness standards.

Use approved AI-enabled tools to synthesize engagement information, identify customer or adoption risk, prepare executive narratives, and improve repeatable workflows while validating outputs against customer context and source information.

Nasuni is the unstructured data foundation for enterprise teams - and the AI that supports them. We manage, protect, and activate the world's unstructured data so organizations can work smarter, spend wisely, and create safely without limits. As a Vista-backed SaaS data infrastructure company, Nasuni is transforming how enterprises manage file data with a next-generation, AI-ready platform - turning massive file stores into secure, actionable, and AI-ready data for intelligent automation, analytics, and global collaboration.

Why work at Nasuni - US Remote

Nasuni's US-remote roles are built for high ownership, clear accountability, and strong cross-functional partnership. You will work at the intersection of customer outcomes, cloud data infrastructure, organizational change, and executive decision-making - helping strategic customers turn technology investment into durable business value while shaping a more scalable onboarding model.

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:

Best in class employee onboarding and training

“Take What You Need” paid time off policy

Comprehensive health, dental and vision plans

Company-paid life and disability insurance

401(k) and Roth IRA retirement plan

Generous employee referral bonuses

Flexible remote work policy

10 paid holidays

Wide array of wellbeing offerings

Pre-tax savings accounts with company contributions

An Employee Assistance Program to help deal with life’s difficulties and stressors

Great team culture and social activities

Collaborative workspaces

Free on-site fitness centers and stocked kitchens in select office locations

Professional development resources

In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location.

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Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

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