Senior People Operations Specialist

Responsibilities:

• Employee Lifecycle & Experience
• Own the employee lifecycle end-to-end (onboarding, job changes, offboarding, records, verifications), ensuring every step is seamless, compliant, and audit ready.
• Continuously audit and elevate the employee experience, gathering feedback to remove operational friction and build a high empathy, high efficiency workplace.
• Serve as a trusted point of contact for employee HR inquiries, resolving tickets within SLAs and handling complex escalations with judgment and discretion.
• Manage statutory leaves end-to-end and lead interactive medical accommodation processes, coordinating state disability integration, communications, and return-to-work logistics.
• Serve as the compliance escalation point for garnishments, complex leave cases, and sensitive offboarding events.
• Payroll, Benefits & Hourly Workforce
• Run accurate, end-to-end payroll for exempt and non-exempt teams, including final pay calculations, severance, and leave-related adjustments.
• Maintain strict timekeeping hygiene across hourly populations, tracking daily punch accuracy, shift differentials, and meal/rest break compliance.
• Partner with our benefits broker to manage health, 401(k), and wellness programs; lead annual Open Enrollment and evaluate benefit competitiveness.
• Audit and reconcile monthly carrier billings, benefit feeds, and agency staffing invoices to eliminate financial discrepancies.
• Programs, Projects & Data Governance
• Serve as primary system administrator for our People tech stack (HRIS, timekeeping, ticketing), managing configurations, permissions, workflows, and integrations.
• Partner with the broader People team on compensation and job architecture (levels, job families, pay bands), keeping system data clean and current.
• Partner with People Partner to build and maintain a centralized People Ops knowledge repository (SOPs, handbooks, compliance calendars) to maximize self-service support.
• Maintain uncompromising data integrity across headcount, worker classifications, shift assignments, and equity data.
• Lead cross-functional People projects as we scale, from org design updates to vendor evaluations and policy rollouts.