Senior Operations Manager
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Key skills for this role
Role Overview
Drive sustainability and growth across Laine's pub portfolio.
Exceed area profitability targets while increasing pub turnover, maximising profit, and providing sound business advice.
Lead and coach at a senior level, creating development opportunities for the team and wider business.
Key Skills for This Role
Full Job Posting
Role Overview
Drive sustainability and growth across Laine's pub portfolio.
Exceed area profitability targets while increasing pub turnover, maximising profit, and providing sound business advice.
Lead and coach at a senior level, creating development opportunities for the team and wider business.
Key Responsibilities
- Identify and improve underperforming and high-potential sites, lead CAPEX projects, and ensure successful refurbishments.
- Recruit, develop, and coach Management Partners while supporting continuous learning and talent pipelines.
- Drive commercial performance, manage KPIs, and steer marketing and business planning initiatives.
- Maintain operational excellence and compliance, exceed guest expectations, and resolve issues proactively.
- Build collaborative relationships with internal teams and external partners.
Accountabilities
- Deliver strong business results, reduce underperformance, and pursue sustainable investment opportunities.
- Build trust, motivate Management Partners, develop team capabilities, and lead with energy and enthusiasm.
- Ensure excellent service and hospitality, adapt to changing needs, and reward high performance.
- Promote teamwork, communicate clearly, and take ownership of area results.
- Mentor and guide the Operations team to achieve departmental success.
About You
- Have at least 3 years of experience in senior operations management.
- Multi-site and customer-facing experience is preferred.
- Have experience with pub refurbishments and CAPEX projects, plus strong commercial and financial acumen.
- Be proficient in Microsoft Office, including advanced Excel, with strong negotiation and analytical skills.
- Hold a full GB driving licence.
- Relevant qualifications are preferred.
Benefits and Development
- Benefits include a bonus scheme, pension with life assurance, a salary sacrifice car scheme, Perk Box, company discounts, and optional private medical insurance.
- Professional development and career growth opportunities are available through Laine and the wider Punch Pubs & Co. group.
Laine Pub Company
Laine operates pubs focused on welcoming, creative, and distinctive guest experiences.
The company promotes diversity, inclusion, collaboration, and innovation across its hospitality business.
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