Senior Officer - Capacity Management
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Key skills for this role
Key Skills for This Role
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- Assists Line Manager with weekly cargo capacity performance data.
- Follows all relevant policies, processes, and procedures to ensure operations are carried out in a safe and secure manner.
- Leading a team of capacity management staff deployed in shifts to process the cargo capacity requests globally, on the flydubai Cargo network while protecting and enhancing systemwide cargo revenue generation objectives.
- Responsible for managing capacity management efficiencies, optimizing the capacity usage, provide the highest level of service quality standards on a shift basis.
- Plans and schedules Road Feeder Services (RFS) throughout the network by identifying trucking gateways.
- Liaises with Procurement team to identify RFS providers, negotiate terms and conditions and finalize trucking agreements.
- Coordinates adhoc flight capacity and manages bookings as required due to operational changes.
- Monitors effective evaluation of allotments and approvals of capacity requests.
- Ensures delivery of key customer capacity commitments to maintain business relationships with network wide Cargo Distributors.
- Manages capacity forecast on the inbound and outbound flights including overbooking limits.
- Intercepts and takes decisions on queries and clarifications sought by customer service, interline partners, flydubai outstations, or any other stakeholders.
- Liaises with the Cargo Pricing team to optimize revenue/yield managed flights.
- Ensures that Sales Prognosis Report is prepared by capacity management team on a regular basis with available capacity and then conveyed to network.
- Provides capacity management feedback to Line Manager to improve revenue management system and performance.
- Supports the Line Manager on the annual budget planning with capacity management data.
- Analyses situations, identifies causes, and makes critical decisions in the absence of Senior Manager Revenue Optimization.
- Assists Line Manager in the analysis of cost-effective budget achievements as well as the performance of service elements.
- Reviews space allocation requests for oversized packages and supports Supervisors in decision making.
- Bachelor's Degree (3+ years)
- Knowledge in Safety Management Systems
- Fluent in English
- Years with qualifications: 5 - 7 years
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience & Flexibility (Can do attitude)
About flydubai
Government-owned Dubai low-cost airline serving passengers with affordable scheduled flights, cargo services, and holiday packages.
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