Senior Officer – Application Support
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Key skills for this role
About the Role
National Bank of Fujairah seeks a Senior Officer – Application Support to ensure application stability, drive DevOps processes, and support digital transformation. Requires 7+ years of IT experience with 4+ years in application support in banking, plus strong DevOps and cloud skills.
Key Skills for This Role
Responsibilities
- Ensure the stability of applications in our production environment by process automation and optimization
- Migrate workloads into the cloud
- Review and optimize use of resources
- Provide application support to customers
- Manage vendor relationships
- Plan and perform disaster recovery tests
- Establish and monitor SLAs
- Drive innovation and improve support processes aligned with digital transformation goals
Requirements
- Minimum 7 years of IT experience of which at least 4 years in Application Support Teams in an agile environment of a reputable Bank or Software vendor
- Experience in Supporting/fixing issues in Internet Banking products and services with Exposure to Corporate Banking / Trade Finance / Cash Management
- Experience in Mobile banking app technology/platforms
- Good knowledge on Channels integration ecosystem (Middleware/Payment systems/Core banking)
- Experience in Java/Rest API/Spring
- Exposure to ITIL / Incident / Problem Management
- Strong understanding of banking operations, financial services and regulatory requirements
- Strong knowledge of DevOps principles, best practices and CI/CD pipelines
- Sound understanding with ITIL framework, especially in incident and change management processes
- Knowledge of cloud computing platforms such as AWS, Azure or Google Cloud Platform including IaC concepts
- Experience with containerization technologies like Docker and orchestration tools like Kubernetes
- Proficiency in infrastructure automation tools like Ansible, Puppet or Chef
Full Job Posting
Job Purpose
- The Senior DevOps Engineer is responsible for the implementation and operation of digital transformation initiatives including the introduction of DevOps processes and tools within his area.
Duties and Responsibilities
- Ensure the stability of applications in our production environment by process automation and optimization
- Migrate workloads into the cloud
- Review and optimize use of resources
- Provide application support to customers
- Manage vendor relationships
- Plan and perform disaster recovery tests
- Establish and monitor SLAs
- Drive innovation and improve support processes aligned with digital transformation goals
Qualifications
- Any Agile / Project Management Certifications / ITIL such as Project Management Professional (Desired), ITIL Professional Leader (Desired), Certified Scrum Master (Desired), Scalable Agile Framework (SAFe) Program Consultant (Desired)
- Any Technical Certifications such as AWS Certified Solution Architect or similar (Desired), Red Hat Certified Specialist in OpenShift Administration or similar (Desired), Certified Kubernetes Administrator or similar (Desired), Temenos T24 Certification (Desired)
Experience
- Minimum 7 years of IT experience of which at least 4 years Application Support Teams in an agile environment of a reputable Bank or Software vendor
- Experience in Supporting/fixing issues in Internet Banking products and services with Exposure to Corporate Banking /Trade Finance/Cash Management
- Experience in Mobile banking app technology/platforms
- Good knowledge on Channels integration ecosystem (Middleware/Payment systems/Core banking)
- Experience in Java/Rest API/Spring
- Exposure to ITIL / Incident / Problem Management
- Strong understanding of banking operations, financial services and regulatory requirements
- Strong knowledge of DevOps principles, best practices and continuous integration / continuous deployment pipelines
- Sound understanding with ITIL (Information Technology Infrastructure Library) framework, especially in incident and change management processes
- Knowledge of cloud computing platforms such as AWS, Azure or Google Cloud Platform including infrastructure as code (IaC) concepts
- Experience with containerization technologies like Docker and orchestration tools like Kubernetes for scalable and portable application deployment
- Proficiency in infrastructure automation tools like Ansible, Puppet or Chef
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