Senior Manager - Tenancy Project Management

Role Purpose

District Tenancy Delivery and Operational Coordination

• Lead tenancy delivery coordination across assigned retail districts and tenant programmes.
• Manage fit-out integration between tenant programmes, landlord works, operational readiness, and opening objectives.
• Implement tenancy delivery standards, fit-out coordination procedures, operational readiness practices, and lease-to-trade methodologies.
• Coordinate tenant onboarding, fit-out planning, testing and commissioning, handover, opening readiness, and operational transition.
• Identify, manage, and escalate risks affecting tenancy delivery or operational readiness.

Development Integration and Lease-to-Trade

• Support tenancy delivery integration from detailed design and delivery stage-gates through operational readiness and ongoing asset support.
• Coordinate with Development, Delivery, Retail Design, Leasing, Operations, and Host Business Units.
• Support fit-out integration, access sequencing, tenant mobilization, and opening readiness programmes.
• Monitor programme progress, delivery milestones, operational coordination, and opening readiness across assigned districts.

Stakeholder and Performance Coordination

• Coordinate with internal functions, contractors, consultants, operators, tenant teams, and authorities.
• Report on delivery progress, operational readiness, programme milestones, fit-out coordination, and opening readiness.
• Support operational KPIs, reporting frameworks, service standards, and delivery tracking processes.
• Support testing and commissioning, digital workflows, infrastructure interfaces, and ongoing asset readiness.

Functional and Technical Competencies

• Tenancy delivery coordination and operational readiness.
• Fit-out integration and lease-to-trade support.
• Landlord and tenant interface management.
• Retail opening coordination and delivery sequencing.
• Risk management, stakeholder coordination, reporting, programme monitoring, and operational problem-solving.

Experience Requirements

• At least 10 years of progressive experience in tenancy delivery, retail project coordination, fit-out integration, operational readiness, or large-scale retail and mixed-use developments.
• Experience in complex multi-stakeholder development and operational environments.
• Experience supporting tenancy delivery, fit-out coordination, operational readiness, and lease-to-trade activities.
• Experience supporting development integration and operational delivery from detailed design onward.
• Strong understanding of retail delivery coordination, landlord and tenant interfaces, and operational readiness processes.